The first lesson B.J. Moore learned about working in healthcare? Before the “exciting” technologies like artificial intelligence can be leveraged, a whole lot of not-so-exciting tasks need to be taken care of, like creating a simplified operating environment.
The key to driving change as the new CIO? Making sure you understand the impact decisions will have on both providers and patients, and “making sure it’s done in a very thoughtful way,” says CIO Craig Richardville.
Being a new CIO means doing a lot of listening and learning; but it also means realizing when changes need to be made to ensure the right pieces are in place to move forward, says Craig Richardville.
The larger the organization, the more difficult it becomes to manage IT requests and ensure initiatives align with the organization’s strategic vision. That, says CIO Tom Barnett, is where advisory councils come into play.
Even within the same organization, different facilities have different needs when it comes to go-live support, says Pamela McNutt, and leaders must have their finger on the pulse and be ready to react.