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If leaders don’t understand an IT request, or especially, the rationale behind it, you need to ask why – and keep asking until you’re satisfied with the answer, says Craig Joseph, interim CMIO at El Camino Hospital.
When it comes to innovation, there’s no shortage of great ideas; where organizations are missing the mark, says David Chou, is in creating the right culture to push them forward.
The larger the organization, the more difficult it becomes to manage IT requests and ensure initiatives align with the organization’s strategic vision. That, says CIO Tom Barnett, is where advisory councils come into play.
Before any major project can be launched, there are “core fundamental and foundational processes” that need to be established, says CIO Tom Barnett. At URMC, it started with creating an IT Service Management team.
Being able to communicate clearly and manage expectations is absolutely critical, says CIO Nicholas Szymanski. “For a team to be successful, they need to understand what the mission is and why we’re doing it.”
