The larger the organization, the more difficult it becomes to manage IT requests and ensure initiatives align with the organization’s strategic vision. That, says CIO Tom Barnett, is where advisory councils come into play.
Before any major project can be launched, there are “core fundamental and foundational processes” that need to be established, says CIO Tom Barnett. At URMC, it started with creating an IT Service Management team.
Being able to communicate clearly and manage expectations is absolutely critical, says CIO Nicholas Szymanski. “For a team to be successful, they need to understand what the mission is and why we’re doing it.”
A health system can offer the coolest patient engagement tools around, but without the right workflows and infrastructure, it can become “a new version of the same aggravation,” says CIO Christopher Timbers.
Sometimes all it takes is a simple question – ‘Did you know this was happening?’ – to close the gap between senior executives and those on the front line, and help determine the best possible solutions, says CIO Aaron Miri.