Being able to communicate clearly and manage expectations is absolutely critical, says CIO Nicholas Szymanski. “For a team to be successful, they need to understand what the mission is and why we’re doing it.”
A health system can offer the coolest patient engagement tools around, but without the right workflows and infrastructure, it can become “a new version of the same aggravation,” says CIO Christopher Timbers.
Sometimes all it takes is a simple question – ‘Did you know this was happening?’ – to close the gap between senior executives and those on the front line, and help determine the best possible solutions, says CIO Aaron Miri.
The more pressures physicians face, the less they’re able to demonstrate compassion, a key element in patient care. Fortunately, there are steps health IT leaders can take to help replenish the supply, says David Bensema.
Resolving helpdesk tickets is important, but if CIOs and other leaders don’t take the time to get to the root of the issues, they’re completely missing the (pain) point, says Saad Chaudhry.