The CIO isn’t going away anytime soon; but it is transforming, according to Ed Kopetsky. “We’re not just computer geeks; we’re on the front line changing the way healthcare is delivered and the way the business is run,” he said in a recent interview.
“For a project to be successful, we need to make sure we understand what problems we’re trying to solve,” said Laura Marquez, AVP of IT Operations at UConn Health. In this interview, she talks about how her team is leveraging tools to improve the experience for both patients and caregivers.
The biggest lesson learned during the Covid-19 pandemic? Being able to move quickly, said Dustin Hufford, CIO at Cooper University Health Care, in this interview. “That’s what we’re trying to harness. How do we get to that level of focus and attention?”
In her role as AVP of IS operations, one of Maureen Hetu’s core objectives is show how the work her team is doing “supports our patients, supports our clinicians, and contributes to the strategic success of the organization,” she said in a recent interview.
By doing front-end research with customers, Banner Health is able to design with them instead of designing for them, said Jeff Johnson, VP of innovation and digital business. In this podcast, he talked about his team’s “partnership” approach and why governance is critical.