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“If you can get physicians to band together, state what their challenges are and start to be one voice, that becomes very meaningful in driving change,” said Melissa Jost. Recently, she talked about the initiatives UC Davis Health has in place to “create a better environment” for those who provide care.
The term ‘digital front door’ gets thrown around a lot. But to truly make an impact, “it needs to be welcoming, to add value, and to be something the community wants,” said Michael Saad, CIO at Munson Healthcare. During a recent panel, he shared best practices for driving digital transformation, along with Aaron Miri and Joshua Titus.
“Nurses and doctors didn’t go to school to become data entry technicians; and yet, a lot times, that’s what we feel like we’re doing,” said Gregg Nicandri, MD. In this interview, he talks about how URMC is leveraging technology to offload some of the burden, and shares his thoughts on the evolving CMIO role and what it takes to successfully drive change.
Addressing health inequities is going to require systemic changes in national policies. In the meantime, however, “there are measures that clinicians and technologists can implement that will have an impact,” according to John Halamka, MD, who discusses how Mayo Clinic is working to create AI platforms and algorithms to change outcomes.
The more freely patient data flows outside of the traditional confines, the more opportunities for electronic protected health information to leak out, said CIO Rich Temple, who spoke on a panel with James Case and David Ting. “We have to make sure we stay on top of that.”
“The way people consume content is different,” said Jonathan Hensley of TeamHealth, which means healthcare organizations can no longer rely on email to communicate. During a recent webinar, he talked about how utilizing a platform has helped improve engagement, while enabling leaders to gain insights into how messages are received.
“If we don’t set them up for success, they’re going to have a lot of long nights. They’re going to have a lot of frustration,” said Gretchen Britt. In this interview, she talks about the importance of training, change management, and IT governance, and how she’s applying lessons learned from her time as a nurse.
The foundation for a successful application rationalization initiative isn’t in the technology, but rather, in “relationships and trust,” according to our panelists, who shared best practices during a recent webinar.
Conflicts among clinical, IT, and administrative teams often come down to one key factor: a language barrier, says Jason Buchanan, MD, Clinical Informatics Officer at Baylor College of Medicine. In this podcast, he talks about how leaders can remedy this, and what it takes to truly “listen.”
Telehealth can play a much bigger role in improving care and satisfaction. But until it becomes more attractive to physicians, that potential may never be reached, according to Joseph Kvedar, MD, Senior Advisor of Virtual Care at Mass General Brigham.
