At Bayhealth, reducing the number of messages to physicians required more than just technical fixes. It took policy changes, buy-in from multiple stakeholders, and some creative rebranding, according to CMIO Jonathan Kaufmann.
It’s only natural for physicians to question why they chose their specialty, and whether all of the challenges are worth it – until an extraordinary experience brings them back, says Dr. Lee Milligan, who shares one of his own experiences.
For CMIOs, managing change requests can be one of the most difficult aspects of the job, according to Bill Manard and David Allard. But for those who are able to master the art of diffusing tension, it can make big strides toward improving usability.
It’s no longer a “snapshot” world. Through the rapid advancement of wearables and IoT, providers now have access to “constant monitoring,” which offers benefits in providing a more accurate care picture, but also comes with challenges.
As telehealth crosses the threshold from ‘toy’ to tool, it’s imperative that healthcare organizations offer clinicians education and certification that is rigorous, research-based, and steeped in collective experiences, says Dr. Joseph Kvedar.