The best way to craft an effective strategy going forward? By assessing the current state and identifying key areas for improvement, says Asante CIO Lee Milligan, whose team is focused on providing exceptional customer service and ensuring reliability.
For organizations that are migrating to a single platform, implementation isn’t the ultimate goal; in fact, it’s more of a baseline, says Kate Pierce, who talks about the major changes happening at North Country Hospital.
Perhaps the biggest priority for a new CIO – particularly one with limited financial experience – is to “understand your numbers well, and understand how things are calculated,” says Lee Milligan, MD, who recently took on the role at Asante.
The key to having difficult conversations with members of your team? Conduct them in a way that’s “more about coaching, mentoring, and showing that you’re invested in this person’s success,” says Kristin Myers, VP of IT at Mount Sinai Health.
No matter what the reporting structure looks like, CIOs must be in tuned with other C-suite leaders to ensure the IT strategy is in line with the organization’s strategy, says Robin Lang. Otherwise, “it’s really hard to be successful,” she says in this interview.