By doing front-end research with customers, Banner Health is able to design with them instead of designing for them, said Jeff Johnson, VP of innovation and digital business. In this podcast, he talked about his team’s “partnership” approach and why governance is critical.
In the second part of this podcast interview, Edmondo Robinson spoke about Moffitt’s bold vision regarding AI, the ecosystem required to support a new care model, and why being a chief digital officer is “fun,” despite the lofty expectations.
The rapid rise of telehealth during the early stages of Covid made an enormous impact for organizations like LVHN with a large rural population, but it wasn’t just about the scale, said CIO Mike Minear in this interview. “It was the richness of how we did it.”
One of the most important components of the CIO role in acknowledging that one person can’t provide all of the leadership for an organization, said Rick Lang in a recent interview. “You have to be able to delegate and empower your direct reports and the people that report to them.”
For digital leaders, the true “wins” come from leveraging technology to increase efficiency, improve workflows, and provide “targeted education” that can help patients better prepare for visits – and reduce no-shows, said Jeff Johnson of Banner Health.