With more teams working remotely – and more interactions happening via video – it’s becoming essential for leaders to be able to practice compassionate empathy, says CIO Saad Chaudhry. Or at least, practice “active listening.”
One of the key mistakes leaders make? Focusing only on the non-human elements of the job, says Sarah Richardson. “We must choose to embrace, invest heavily in, and take deliberate action to get to know our people in a meaningful way.”
“As a CISO, you need to think about what’s in it for the business,” says Dan Bowden of Sentara. In this podcast, he talks about how the role has evolved, what he learned during his time in banking and in the military, and why mentoring is so critical.
More often than not, the primary root cause of two people finding themselves at odds can be attributed to poor expectation setting, says Sarah Richardson, who offers advice on how to alleviate – or even prevent – such situations.
The CIO role is just as much about quality of care and patient satisfaction as it is about upgrades and go-lives, says Myra Davis. Recently, she shared her thoughts on fostering innovation, the importance of learning, at the “different level of conversation” that should be happening.