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IT demands in healthcare have grown immensely over the last 5 years. IT departments throughout health systems now contend with a dramatic increase in the volume of applications needed to support critical functions, as well as a constant stream of new technologies and devices that require IT maintenance. At the same time, ticket volumes and […]
Patient expectations continue to evolve, and the healthcare industry must keep pace with technological advancements to provide an omnichannel patient experience. Contact centers, once perceived merely as call centers, have transformed into sophisticated digital hubs that have the potential to enhance patient engagement, streamline operations, and improve overall healthcare delivery. At the heart of this […]
In a groundbreaking move set to reshape the landscape of healthcare information exchange, Epic Systems has announced an ambitious plan to transition all its associated hospitals and health systems to the Trusted Exchange Framework and Common Agreement (TEFCA) by the end of 2025. The Road to 100% Interoperability Epic, a leader in electronic health record […]
Health systems face increasingly thin operating margins. Yet they are still expected to drive towards the Quadruple Aim: to improve population health, patient experience and team well-being, while holding costs down. This creates some daunting tension for IT departments, as they feel the squeeze, too. The IT department is uniquely positioned to help its enterprise […]
In an era marked by rapid technological advancement and digital transformation, the role of the Chief Digital Officer (CDO) in healthcare organizations remains not just relevant, but crucial. As we navigate the Fourth Industrial Revolution, characterized by the fusion of digital, physical, and biological spheres, the CDO stands at the forefront of driving innovation and […]
The IT help desk, or service desk, could arguably be one of the most important aspects of security in a healthcare system. It’s often the first point, or only point, of contact for the organization’s staff with the IT department. It’s also true that lives can be held in the balance if a clinician can’t […]
Rural hospitals across the United States face an unprecedented crisis that demands immediate attention from healthcare executives. Over the past decade, more than 100 rural hospitals have closed, leaving millions of Americans without access to essential healthcare services within their communities. The implications of these closures extend far beyond inconvenience; they represent a significant threat […]
Here are some key characteristics to look for signs of strong leadership: Inspires and Energizes the Team A great leader has an uncanny ability to boost morale and keep their team motivated, even in the face of daunting challenges. They emanate a sense of positivity and determination that becomes contagious, empowering everyone around them to […]
How honest are we with ourselves? Ever wonder why some teams soar while others stumble? The secret could be lurking in our relationships with those we work with because we are ‘in debt.’
Although AI and other technology can help reduce some of the redundancy that affects physicians and nurses – and can lead to burnout, it’s becoming clear that “IT alone can’t fix the problem,” said our panelists during a recent discussion. Instead, CIOs need to be willing to get up close and personal.
