Upon receiving the call that his cancer had been confined, Ed Marx wrestled with a complicated set of emotions, which included expressing gratitude for his health, remembering others who have battled the disease, and finding ways to “create good from this.”
For better or worse, it’s ultimately the people at the top who determine the culture, direction, and values of a company, says Anthony Guerra, who talks about the dangers of toxic and absentee leadership.
Can the same methods “secret shoppers” use to improve the patient experience be leveraged by those who support EHRs and other technology used by clinicians every day? Yes – if done right, says CMIO Craig Joseph.
There’s no question as to why social determinants should be incorporated into the care picture. The questions, according to Mike Davis, are around how to do it in the most effective ways possible.
It’s no longer acceptable for go-lives to be pushed back by weeks or months due to unpreparedness, says Sue Schade. In this post, she talks about how GLRAs can “ensure all issues and risks are surfaced and addressed” before the big day.