When it comes to building a successful IT team, engagement and satisfaction aren’t the same thing, says CIO Tom Kurtz. Engagement means “making sure everyone is rowing in the same direction.”
Becoming a digital organization is about much more than just adding technology to the mix; it’s about “looking at a completely different way of providing care,” said Beth Lindsay-Wood, CIO at Moffitt Cancer Center.
One thing CIOs can’t underestimate? The value of the infrastructure team, and the “very nuanced, very complicated” work they do, says John Henderson, who reflects on the key lessons he has learned during his career.
As IT organizations take on a more strategic role, forming mutually beneficial partnerships with vendors will become increasingly critical, says Ryan Smith, CIO at Intermountain Healthcare.
An organization doesn’t have to be based in Silicon Valley to innovative and effective. It has to have the right structure to be able to “move forward deliberately” and “get things done,” says Richard Zane, MD, chief innovation officer at UCHealth.