For Karen Marhefka, serving in an advisory role to Liz Johnson provided an opportunity to hone her skills in navigating “the politics and nuances” of the healthcare IT world, while also watching her “blind side.”
When it comes to digital engagement, it’s not getting people to interact that’s the problem, but rather, keeping the conversation going, says Aaron Martin. In this podcast, he talks about Providence’s strategy, and what healthcare can learn from Amazon.
When it comes to building a successful IT team, engagement and satisfaction aren’t the same thing, says CIO Tom Kurtz. Engagement means “making sure everyone is rowing in the same direction.”
Becoming a digital organization is about much more than just adding technology to the mix; it’s about “looking at a completely different way of providing care,” said Beth Lindsay-Wood, CIO at Moffitt Cancer Center.
One thing CIOs can’t underestimate? The value of the infrastructure team, and the “very nuanced, very complicated” work they do, says John Henderson, who reflects on the key lessons he has learned during his career.