The goal is the same: to improve the delivery of care. But how IT and clinicians believe it can be achieved – and what they perceive to be the key obstacles – can be as different as night and day. So how can leaders close the gap?
Although Atul Gawande’s recent article brought much-needed notoriety to the topic of EHR usability, it missed the boat when it came to educating the public about the critical role of clinical informatics, says Dirk Stanley.
If IT leaders want to understand clinician frustrations, it’s not enough simply to make phone calls, says Dr. Anncy Thomas, who believes “standing with them and watching them go through the screens is where the breakthroughs happen.”
Forget customization. The more closely healthcare organizations align with the vendor’s suggested configuration for common workflows, the better off they’ll be for the future, says Craig Joseph, MD.
If attendees from the previous CMIO Leadership Academy expect the same content, you’re in for a big surprise, says George Reynolds, who talks about the “entirely new” program being offered in 2018.