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After the initial flurry of a go-live, the volume of new tickets tends to decrease, but the issues become more complex, says Sue Schade, who provides insights on how University of Vermont Health Network is weathering the storm.
Requests that come to IT late in the game can be extremely frustrating. But if managed correctly, they can be a “golden opportunity” for increased understanding and more productive relationships, says CIO Nicholas Szymanski.
Teamwork is always important, especially in a field as complex as healthcare. But perhaps no time is more critical than a go-live for everyone to be on the same page, working toward the same goal, says Sue Schade, interim CTO at UVHN.
As IT plays an increasingly larger role in the healthcare organization’s strategy, something as critical as the service desk can’t be overlooked. In fact, it should be a key focus, according to our panelists.
Trust in the media has been lost, and the only way to restore it is stop making excuses and start taking responsibility, says Kate Gamble. How? By taking an oath.
