The best way to craft an effective strategy going forward? By assessing the current state and identifying key areas for improvement, says Asante CIO Lee Milligan, whose team is focused on providing exceptional customer service and ensuring reliability.
A strong relationship between vendor and customer is one built on mutual understanding, respect, and hard work. Nothing will sever it quicker than bad leads or blind referral requests, says Mitch Parker.
If a CIO or other leader is faced with an unplanned absence, the last thing you or your team wants to think about is who’s in charge of what, says Ed Marx, who talks about the “matrix” that helped provide guidance at Cleveland Clinic during his recent illness.
Sadly, we can’t always rely on truth in advertising – and certainly not when it’s coming from the manufacturers of addictive products. But we also don’t have to sit back and take it, especially when it’s a public health issue, says Kate Gamble.
Although it’s important to be able to focus on the day-to-day tasks, what makes IT leaders so valuable is the ability to “pull yourself up and connect the dots across an organization,” says Kristin Myers of Mount Sinai Health System.