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  • Subscribe
  • Advertise
  • About
    • Our Team
    • FAQs/Policies
    • Podcasts
    • Social Media
    • Contact
    • Privacy & Data Protection Policy
    • Terms of Service
  • Advisory Panel
  • Webinars
    • 7/7-Securing 3rd-Party Managed Devices
    • 7/14- Securing Remote Workforces
    • 7/19-Running an Effective IT Shop
    • 7/21-Improving Data Quality
    • On-Demand Webinar Library

“People Are What Makes Tech Work”: Lee Milligan Reflects on His Journey at Asante

06/13/2022 By Lee Milligan Leave a Comment

Part of being a good leader is delivering “clarity of purpose and clarity of work,” even when it means having difficult conversations, said Lee Milligan, MD. As he prepares to leave his role at Asante, he sheds some light on some of his most valuable takeaways.

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Filed Under: Career Path, Columns, Communication/Transparency, Leadership/Staff Management Tagged With: Asante, Lee Milligan

“We Need to Get Better”: How CIOs Are Working to Extract More Value from EHRs

06/13/2022 By Kate Gamble Leave a Comment

For CIOs and other leaders, one of the biggest challenges is fully optimizing EHRs without placing even more strain on end users. “We’re trying to strike a balance,” said our panelists during a recent discussion.

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Filed Under: Communication/Transparency, Featured, Interviews, Physician Engagement, Staff Training, Workflow/Usability Tagged With: 314e, Asante Health System, Donna Roach, Lee Milligan, Ryan Seratt, University of Utah Health

“Healthcare Needs More of This”: How Modernizing Call Centers Can Create a Better Experience

06/02/2022 By Kate Gamble Leave a Comment

There’s no such thing as an easy win in health IT. But leveraging automation to improve the call center experience for both employees and customers can come awfully close, said CIO Andy Draper during a recent webinar.

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Filed Under: Communication/Transparency, Featured, Interviews, Patient Experience Tagged With: Andy Draper, HCA Continental Division, Parlance, Scott D’Entremont

Q&A with UCSF CEO Suresh Gunasekaran: “The Next Decade Is Going to Focus on Health Equity.”

05/11/2022 By Kate Gamble Leave a Comment

In this podcast interview, Suresh Gunasekaran talks about how his experience as both CIO and COO helped prepare him for the CEO role; how Covid-19 created a “burning platform”; and why collaboration is such a critical component in improving health equity.

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Filed Under: Career Path, CIO Roles & Responsibilities, Communication/Transparency, Disparities in Care, Featured, Interviews, Leadership/Staff Management Tagged With: Podcast, Suresh Gunasekaran, UCSF Health

Q&A with AVP of IS Maureen Hetu, Part 2: “You Have the Greatest Impact When You’re Leading Leaders.”

05/03/2022 By Kate Gamble Leave a Comment

In her role as AVP of IS operations, one of Maureen Hetu’s core objectives is show how the work her team is doing “supports our patients, supports our clinicians, and contributes to the strategic success of the organization,” she said in a recent interview.

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Filed Under: Communication/Transparency, Featured, Governance, Interviews, Leadership/Staff Management, Remote Work, Strategic Planning Tagged With: Maureen Hetu, Penn Medicine, Podcast

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