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  • Subscribe
  • Advertise
  • About
    • Our Team
    • Register/Login
    • FAQs/Policies
    • iTunes
    • Social Media
    • Contact
    • Privacy & Data Protection Policy
    • Terms of Service
  • Advisory Panel
  • Webinars
    • 12/12-Enterprise Imaging Transformation
    • 12/19-HIT Policy Update
    • 1/16-Cognitive Computing Ecosystem
    • On-Demand Webinar Library

Going Live on Epic: 10 Takeaways from the Command Center

12/06/2019 By Sue Schade Leave a Comment

After the initial flurry of a go-live, the volume of new tickets tends to decrease, but the issues become more complex, says Sue Schade, who provides insights on how University of Vermont Health Network is weathering the storm.

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Filed Under: Columns, Communication/Transparency, Featured, Help desk/Support Tagged With: Sue Schade

The Perfect Juncture: How IT Can Partner with Executive Leadership

12/02/2019 By Nicholas Szymanski Leave a Comment

Requests that come to IT late in the game can be extremely frustrating. But if managed correctly, they can be a “golden opportunity” for increased understanding and more productive relationships, says CIO Nicholas Szymanski.

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Filed Under: Collaboration/Shared best practices, Columns, Communication/Transparency, Featured, Leadership/Staff Management, Prioritization/Resource Allocation Tagged With: Nicholas Szymanski, Richmond University Medical Center

Team Effort: Lessons Learned from UVHN’s Epic Go-Live

11/15/2019 By Sue Schade Leave a Comment

Teamwork is always important, especially in a field as complex as healthcare. But perhaps no time is more critical than a go-live for everyone to be on the same page, working toward the same goal, says Sue Schade, interim CTO at UVHN.

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Filed Under: Columns, Communication/Transparency, Dashboards, Featured, Help desk/Support, Leadership/Staff Management, Staff engagement Tagged With: Sue Schade, University of Vermont Health Network

“The Face of IS”: Eight Practices That Can Transform the Helpdesk

11/15/2019 By Kate Gamble Leave a Comment

As IT plays an increasingly larger role in the healthcare organization’s strategy, something as critical as the service desk can’t be overlooked. In fact, it should be a key focus, according to our panelists.

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Filed Under: Accountability, Communication/Transparency, Featured, Help desk/Support, Interviews Tagged With: Andrew Graf, Covenant Health, Michael Martz, Mount Nittany Health, Raymond Hall, TeamDynamix

The Journalist’s Oath

11/14/2019 By Kate Gamble 3 Comments

Trust in the media has been lost, and the only way to restore it is stop making excuses and start taking responsibility, says Kate Gamble. How? By taking an oath.

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Filed Under: Accountability, Character/Code of Ethics, Columns, Communication/Transparency Tagged With: Kate Gamble, Kate Huvane Gamble

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