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In an effort to better engage with patients, many health systems have gotten themselves into a pickle by going overboard. Today, with almost every department running its own patient engagement efforts, those at the end of all that attention are feeling overwhelmed. But there’s a better way, and it starts with governance, according to Guillaume de Zwirek, CEO, Artera.
The proliferation of patient-facing digital tools has done wonders for engagement, but without the right integration and governance structures in place, “it becomes like a bowl of spaghetti,” said our panelists during a recent discussion.
