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In today’s complex healthcare environment, providing a platform for users to present ideas is essential. However, “if it’s open-ended and unbounded, we’re going to be building a whole bunch of very pretty bridges to nowhere,” said David Sylvan, Chief Strategy & Innovation Officer at University Hospitals. Instead, “we have to be prescriptive about what we’re going to solve for,” he said.
Patients don’t view their experience as “a series of encounters,” and therefore, neither should health systems, said Dick Taylor, MD, of BJC Healthcare. “They need a continuous, consistent experience.” During a recent webinar, he and co-panelists Zafar Chaudry and Aditya Bansod talked about what leaders on the provider and vendor sides can do to make that happen.
The ability to pin down assets is a critical component of RTLS, but the true benefit is in leveraging the technology to provide visibility that’s “key to operational excellence,” said our panelists during a recent discussion. “You need to know where everything in your organization is moving.”
In an effort to better engage with patients, many health systems have gotten themselves into a pickle by going overboard. Today, with almost every department running its own patient engagement efforts, those at the end of all that attention are feeling overwhelmed. But there’s a better way, and it starts with governance, according to Guillaume de Zwirek, CEO, Artera.
As digital tools play an increasingly critical role in successfully engaging with consumers, perhaps it’s time for a new approach, said Sara Vaezy. In this piece, she discusses the new platform Providence is leveraging to “expand the lens through which we see individuals” by looking beyond clinical interactions.
The proliferation of patient-facing digital tools has done wonders for engagement, but without the right integration and governance structures in place, “it becomes like a bowl of spaghetti,” said our panelists during a recent discussion.
By laying a solid data foundation and leveraging tools like virtual triage, healthcare organizations can take significant steps toward providing equitable care, according to Renee Broadbent. In this piece, she talks about the progress SoNE Health has made, and what still needs to happen.
To Christopher Neuharth, VP of Experience at Digital Innovation at Children’s Wisconsin, adoption numbers don’t mean that much – what matters is how technology is being utilized to “make the process easier and more efficient for our staff and families,” he said in a recent podcast interview.
Building engagement tools in a way that “surfaces through the care team” is a critical goal for Ashis Barad, MD, Chief Digital and Information Officer at Allegheny Health Network. But it can’t be “built in a way that’s just adding burden to the care teams by having more alerts put in front of them,” he said in this interview.
The more the industry moves toward a participatory medicine model – one in which patients and providers work together as collaborators instead of customers and vendors – the better outcomes patients can achieve, according to Mayo Clinic researchers John Halamka, MD, and Paul Cerrato.
