The dramatic increase in virtual visits and messaging with patients can lead to “unmanageable burden and real risks of burnout” if it isn’t addressed, says CT Lin, MD. In this piece, he talks about how UCHealth hopes to turn the tide with its in-basket redesign initiative.
For health systems, respecting patient autonomy and fostering trust is paramount. But when it comes to adolescents – and elderly patients with healthcare proxies – it can be too hard to do the right thing, says Patrick Woodard, MD.
One of the most critical components in making digital health a permanent part of the organization’s strategy? Smoothing out the workflow for clinicians to the point where they don’t think of it as a ‘virtual visit,’ but simply a patient visit, says Pam Landis.
One way to improve patient experience? Stop measuring by asking whether the consumer “had their medications explained and if they understand their care,” says Dr. Patrick Woodard, who shares his thoughts in this blog.
When it comes to digital engagement, the objective is to make access to care easier, no matter which method consumers use, said Pamela Landis in this podcast interview. “The doorway they come in shouldn’t matter.”