One of the most critical components in making digital health a permanent part of the organization’s strategy? Smoothing out the workflow for clinicians to the point where they don’t think of it as a ‘virtual visit,’ but simply a patient visit, says Pam Landis.
One way to improve patient experience? Stop measuring by asking whether the consumer “had their medications explained and if they understand their care,” says Dr. Patrick Woodard, who shares his thoughts in this blog.
When it comes to digital engagement, the objective is to make access to care easier, no matter which method consumers use, said Pamela Landis in this podcast interview. “The doorway they come in shouldn’t matter.”
For healthcare organizations, it’s not about trying to replicate what Amazon has done for the consumer experience, but rather, taking pages from the book that has been so successful, according to Adrin Mammen and Sri Bharadwaj.
As care providers become more comfortable with telehealth, the bar is being raised in terms of expectations, according to Adam Cherrington and Dan Czech of KLAS. “They want to shop around and see what can best meet their needs.”