The use of collaborative tools has been a game-changer, but it requires “an ongoing maturation of how we then learn to live with and apply this technology in a way that’s beneficial, and doesn’t become a distraction or a burden on our employees,” said CIO Reid Stephan.
For organizations seeking to provide a digital front door, one of the biggest stumbling blocks has been the ability to provide accurate, up-to-date information on providers, according to our panelists, who discussed their strategies during a recent webinar.
The difference between a vendor and a partnership is actually quite simple, according to Tom Barnett. A vendor will try to sell a product – regardless of whether is the right fit, whereas a partner wants to find the right fit, even if it’s not their product.
For healthcare organizations, it’s not about trying to replicate what Amazon has done for the consumer experience, but rather, taking pages from the book that has been so successful, according to Adrin Mammen and Sri Bharadwaj.
Providing a better consumer experience can’t happen until leaders are able to break down barriers such as connectivity, says CMIO Patrick Woodard in this podcast. “We have to think about it from the lowest common denominator.”