Organizations that leverage data to provide a customized patient experience can distinguish themselves in what is becoming a crowded market, says Anupam Goel, CHIO at UnitedHealthcare Clinical Services.
As digital tools continue to influence behaviors and market trends, participatory medicine needs to take center stage, says Sue Schade, sharing what she learned from a memorable presentation at the recent New England HIMSS event.
Make no mistake, patient experience isn’t a passing trend. In fact, for organizations that want to remain competitive – and health IT leaders who want to remain relevant, it has become a core strategic objective, says Kate Gamble.
Although huge strides have been made in putting the consumer at the center of their care, we’re still miles away from a world in which consumers and patients are one and the same, says Dr. Joe Kvedar, who summarizes findings from a recent symposium.
Whether the goal is to leverage to streamline operations or improve customer experience, digital transformation efforts must be part of a holistic effort with representation from different departments, says David Chou.