As digital tools continue to influence behaviors and market trends, participatory medicine needs to take center stage, says Sue Schade, sharing what she learned from a memorable presentation at the recent New England HIMSS event.
Make no mistake, patient experience isn’t a passing trend. In fact, for organizations that want to remain competitive – and health IT leaders who want to remain relevant, it has become a core strategic objective, says Kate Gamble.
Although huge strides have been made in putting the consumer at the center of their care, we’re still miles away from a world in which consumers and patients are one and the same, says Dr. Joe Kvedar, who summarizes findings from a recent symposium.
Whether the goal is to leverage to streamline operations or improve customer experience, digital transformation efforts must be part of a holistic effort with representation from different departments, says David Chou.
The most common mistake made when expanding a business? Underestimating the need to have staff hired and trained long before new customers walk in the door, says Anthony Guerra, relating a recent conversation.