Just because an initiative has been started, it doesn’t mean it has to be completed, said Keith Perry, CIO at St. Jude Children’s. In a recent interview, he talks about the unique opportunity health IT leaders have to rethink processes.
Although Covid-19 has placed a significant strain on healthcare organizations, it has also presented an opportunity to transform care delivery by leveraging tools like AI, said CIO Michael Saad in a podcast interview.
When disaster strikes, certain projects are going to be put on the backburner. But the initiatives that will help organizations achieve their ultimate vision must stay on track, says Geisinger CIO John Kravitz, who talks about his team’s extraordinary efforts.
Whether its video visits hitting the mainstream, or chatbots being used to engage with and educate patients, COVID-19 has provided the inertia for a shift that has been in the works for quite a while, says Dr. Sylvia Romm.
It’s no longer just about receiving care; patients want personal engagements, but they want them to be accessible through a web or mobile interface, says Doug Tolley, who breaks down the latest KLAS research.