Before any major project can be launched, there are “core fundamental and foundational processes” that need to be established, says CIO Tom Barnett. At URMC, it started with creating an IT Service Management team.
One of the best things CIOs can do – both for themselves and their team – is to learn as much as possible about areas that fall outside the traditional IT realm, says Nicholas Szymanski, who talks about the transformation from ‘IT guy’ to business partner.
Even within the same organization, different facilities have different needs when it comes to go-live support, says Pamela McNutt, and leaders must have their finger on the pulse and be ready to react.
It’s time to stop thinking of CNIOs as ‘firefighters,’ and start seeing them as key figures in guiding business decisions and strategies at the highest levels, according to Tammy Jackson and Hillary Ross of Witt/Kieffer.
Although physicians make most of the key decisions that show up in the EMR, they’re not the only ones with skin in the game, says KLAS’ Mitchell Josephson, who shares what KLAS has learned about the workflow habits and preferences of nurses.