“We don’t need heroes. We people doing normal things well all day, every day.” In this interview, William Walders talks about the value of “brilliant at the basics,” how his team is eliminating technical debt, and how they celebrate moving away from legacy systems.
The best way to motivate individuals to find potential cost savings? By ensuring their teams will get a piece of that savings, said Will Walders. In this podcast, he talks about the “blind spots” his team has identified since Covid hit, and how they hope to resolve them.
Although motivating the staff and being able to translate IT speak are critical attributes in CIOs, perhaps the most important is “being transparent with the resources you’re given,” says William Walders, who talks about his experience.
When stepping into an IT environment where things have been “bolted on,” a CIO’s first priority should be to “create a framework for service requests, and improve communication among departments,” says William Walders.
The first step toward becoming a digital-centric organization? Creating a roadmap detailing “how we’re going to enable consumers to drive their own healthcare, improve access, and provide ease and convenience,” says CIO William Walders.