One of the biggest mistakes organizations can make? Focusing too much on the day to day, and not enough on strategic planning, says CIO Danny Scott. In this interview, he talks about what he has done to establish a “real vision” at Good Samaritan.
After the initial flurry of a go-live, the volume of new tickets tends to decrease, but the issues become more complex, says Sue Schade, who provides insights on how University of Vermont Health Network is weathering the storm.
Teamwork is always important, especially in a field as complex as healthcare. But perhaps no time is more critical than a go-live for everyone to be on the same page, working toward the same goal, says Sue Schade, interim CTO at UVHN.
As IT plays an increasingly larger role in the healthcare organization’s strategy, something as critical as the service desk can’t be overlooked. In fact, it should be a key focus, according to our panelists.
Can the same methods “secret shoppers” use to improve the patient experience be leveraged by those who support EHRs and other technology used by clinicians every day? Yes – if done right, says CMIO Craig Joseph.