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The most effective way for IT helpdesks to meet the growing demand for support – without adding to their burden – is by leveraging knowledge that already exists, according to Matthew Wright and David Mitchell.
As an IT security professional, the last thing you want is for people to have unanswered questions – not just because it’s frustrating, but because it can lead to workarounds, says CISO Ron Mehring in this podcast interview.
The eligibility criteria are constantly changing, anxiety is rampant, support teams are already drained — and those are just some of the issues with distributing the Covid-19 vaccine, said our panelists during a recent discussion.
One of the valuable lessons learned during the Covid-19 pandemic? When IT is able to tune out the noise and remain “singularly focused” on strategic initiatives, great things can be accomplished, says CIO John Kravitz.
In time, healthcare will eventually return to business as usual – at least, to some extent. But for now, “it’s all hands on deck,” says Adam Gale, who talks about what KLAS has learned about vendor offerings, and what they hope to find out.
