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  • About
    • Our Team
    • Advisory Panel
    • FAQs/Policies
    • Podcasts
    • Social Media
    • Contact
    • Privacy & Data Protection Policy
    • Terms of Service
  • Advertise
  • Partner Perspectives
  • Subscribe
  • Webinars
    • 2/7-3rd-Party Vendor Risk
    • 2/9-Leveraging AI to Lower Costs
    • 2/14-Communicating the Value of IT
    • 3/9-Connected Devices Security
    • On-Demand Webinar Library

Q&A with Penn Medicine AVP Maureen Hetu, Part 1: “Remote or Not, Our Teams Delivered.”

04/18/2022 By Kate Gamble Leave a Comment

It’s not enough to ensure projects occur on time and on budget; IS leaders need to “provide the right talent for the initiatives that are most important to the organization, and make sure we stay in lockstep with clinical and operational leaders,” says Maureen Hetu.

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Filed Under: Communication/Transparency, Enterprise Resource Plannning, Featured, Help desk/Support, Interviews, Remote Work Tagged With: Maureen Hetu, Penn Medicine, Podcast

Q&A with CIO Will Walders, Part 2: “You Have to Get Your Technical Debt in Order.”

02/16/2022 By Kate Gamble Leave a Comment

“We don’t need heroes. We people doing normal things well all day, every day.” In this interview, William Walders talks about the value of “brilliant at the basics,” how his team is eliminating technical debt, and how they celebrate moving away from legacy systems.

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Filed Under: Communication/Transparency, Featured, Help desk/Support, Interviews, Patient Experience, Process Improvement Methodologies Tagged With: Health First, Podcast, William Walders

“A Different Way of Working”: How Strategies Are Transforming to Support Remote Work

03/09/2021 By Kate Gamble Leave a Comment

For healthcare and IT security leaders, having a “much more diverse service portfolio to support” means making some significant – and rapid – adjustments, said our panelists during a recent discussion.

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Filed Under: Cybersecurity, Featured, Help desk/Support, Interviews, Remote Work, Telehealth Tagged With: Gordon Groschl, Jim Brady, Myles Angell, ThousandEyes

“A Superior Level of Support”: How One Helpdesk Is Transforming to Meet Changing Needs

02/16/2021 By Kate Gamble Leave a Comment

The most effective way for IT helpdesks to meet the growing demand for support – without adding to their burden – is by leveraging knowledge that already exists, according to Matthew Wright and David Mitchell.

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Filed Under: Featured, Help desk/Support, Interviews, Remote Work, Workflow/Usability Tagged With: Andrew Graf, David Mitchell, Matthew Wright, TeamDynamix, Western University of Health Sciences

Q&A with CISO Ron Mehring, Part 1: “You Have to Start Thinking Differently.”

02/11/2021 By Kate Gamble Leave a Comment

As an IT security professional, the last thing you want is for people to have unanswered questions – not just because it’s frustrating, but because it can lead to workarounds, says CISO Ron Mehring in this podcast interview.

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Filed Under: CISO Interviews, Cybersecurity, Featured, Help desk/Support, Interviews, Remote Work Tagged With: Podcast, Ron Mehring, Texas Health Resources

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