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  • Subscribe
  • Advertise
  • About
    • Our Team
    • Register/Login
    • FAQs/Policies
    • Podcasts
    • Social Media
    • Contact
    • Privacy & Data Protection Policy
    • Terms of Service
  • Advisory Panel
  • Webinars
    • 3/4-Future State: Leaders Discuss Challenges
    • 3/16-Securing Medical Devices
    • 3/18-Business Associate Impostor Emails 
    • 3/25-Integrating Disparate Data Sources
    • 4/1-Battling Clinician Burnout
    • On-Demand Webinar Library

“A Superior Level of Support”: How One Helpdesk Is Transforming to Meet Changing Needs

02/16/2021 By Kate Gamble Leave a Comment

The most effective way for IT helpdesks to meet the growing demand for support – without adding to their burden – is by leveraging knowledge that already exists, according to Matthew Wright and David Mitchell.

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Filed Under: Featured, Help desk/Support, Interviews, Remote Work, Workflow/Usability Tagged With: Andrew Graf, David Mitchell, Matthew Wright, TeamDynamix, Western University of Health Sciences

Q&A with CISO Ron Mehring, Part 1: “You Have to Start Thinking Differently.”

02/11/2021 By Kate Gamble Leave a Comment

As an IT security professional, the last thing you want is for people to have unanswered questions – not just because it’s frustrating, but because it can lead to workarounds, says CISO Ron Mehring in this podcast interview.

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Filed Under: Cybersecurity, Featured, Help desk/Support, Interviews, Remote Work Tagged With: Podcast, Ron Mehring, Texas Health Resources

“A Monumental Effort”: How Leaders Are Navigating the Challenges of Vaccine Distribution

02/02/2021 By Kate Gamble Leave a Comment

The eligibility criteria are constantly changing, anxiety is rampant, support teams are already drained — and those are just some of the issues with distributing the Covid-19 vaccine, said our panelists during a recent discussion.

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Filed Under: Collaboration/Shared best practices, Communication/Transparency, Covid-19, Featured, Help desk/Support, Interviews, Patient Safety Tagged With: Franciscan Health, Geisinger, John Kravitz, Meg Aranow, Providence, Sandra Andrews, Sri Bharadwaj, Well Health

Q&A with Geisinger CIO John Kravitz, Part 2: “We Need to be Focused on Our Strategic Initiatives.”

07/20/2020 By Kate Gamble Leave a Comment

One of the valuable lessons learned during the Covid-19 pandemic? When IT is able to tune out the noise and remain “singularly focused” on strategic initiatives, great things can be accomplished, says CIO John Kravitz.

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Filed Under: Communication/Transparency, Featured, Help desk/Support, Interviews, Remote Work, Strategic Planning Tagged With: Geisinger, John Kravitz

Banding Together During the COVID-19 Crisis

05/01/2020 By Adam Gale Leave a Comment

In time, healthcare will eventually return to business as usual – at least, to some extent. But for now, “it’s all hands on deck,” says Adam Gale, who talks about what KLAS has learned about vendor offerings, and what they hope to find out.

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Filed Under: Collaboration/Shared best practices, Columns, Digital Health, Help desk/Support, Infectious Disease Management, Vendor Management Tagged With: Adam Gale, KLAS

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