In time, healthcare will eventually return to business as usual – at least, to some extent. But for now, “it’s all hands on deck,” says Adam Gale, who talks about what KLAS has learned about vendor offerings, and what they hope to find out.
No one wants to be asked the same question twice (or more), but when it can provide some extra clarification – particularly when it comes to patient complaints – it can make all the difference, says Dr. Craig Joseph in this piece.
There are several issues that can be solved through customer relationship management solutions, but in some cases – especially those involving physicians who are struggling with EHRs – maybe a personalized approach is better, says Dr. Craig Joseph.
One of the biggest mistakes organizations can make? Focusing too much on the day to day, and not enough on strategic planning, says CIO Danny Scott. In this interview, he talks about what he has done to establish a “real vision” at Good Samaritan.
After the initial flurry of a go-live, the volume of new tickets tends to decrease, but the issues become more complex, says Sue Schade, who provides insights on how University of Vermont Health Network is weathering the storm.