Can the same methods “secret shoppers” use to improve the patient experience be leveraged by those who support EHRs and other technology used by clinicians every day? Yes – if done right, says CMIO Craig Joseph.
Resolving helpdesk tickets is important, but if CIOs and other leaders don’t take the time to get to the root of the issues, they’re completely missing the (pain) point, says Saad Chaudhry.
Contrary to popular belief, managed services doesn’t have to be an all-or-nothing proposition, says David Muntz. And in fact, there are several different combinations healthcare IT leaders can use to help meet strategic goals.
As care extends further the hospital walls, the need increases to convert traditional IT support from help desk services to proactive rounding services, says Mike Davis of KLAS.