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It’s not enough to ensure projects occur on time and on budget; IS leaders need to “provide the right talent for the initiatives that are most important to the organization, and make sure we stay in lockstep with clinical and operational leaders,” says Maureen Hetu.
“We don’t need heroes. We people doing normal things well all day, every day.” In this interview, William Walders talks about the value of “brilliant at the basics,” how his team is eliminating technical debt, and how they celebrate moving away from legacy systems.
For healthcare and IT security leaders, having a “much more diverse service portfolio to support” means making some significant – and rapid – adjustments, said our panelists during a recent discussion.
The most effective way for IT helpdesks to meet the growing demand for support – without adding to their burden – is by leveraging knowledge that already exists, according to Matthew Wright and David Mitchell.
As an IT security professional, the last thing you want is for people to have unanswered questions – not just because it’s frustrating, but because it can lead to workarounds, says CISO Ron Mehring in this podcast interview.
The eligibility criteria are constantly changing, anxiety is rampant, support teams are already drained — and those are just some of the issues with distributing the Covid-19 vaccine, said our panelists during a recent discussion.
One of the valuable lessons learned during the Covid-19 pandemic? When IT is able to tune out the noise and remain “singularly focused” on strategic initiatives, great things can be accomplished, says CIO John Kravitz.
In time, healthcare will eventually return to business as usual – at least, to some extent. But for now, “it’s all hands on deck,” says Adam Gale, who talks about what KLAS has learned about vendor offerings, and what they hope to find out.
No one wants to be asked the same question twice (or more), but when it can provide some extra clarification – particularly when it comes to patient complaints – it can make all the difference, says Dr. Craig Joseph in this piece.
There are several issues that can be solved through customer relationship management solutions, but in some cases – especially those involving physicians who are struggling with EHRs – maybe a personalized approach is better, says Dr. Craig Joseph.
