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It’s not enough to ensure projects occur on time and on budget; IS leaders need to “provide the right talent for the initiatives that are most important to the organization, and make sure we stay in lockstep with clinical and operational leaders,” says Maureen Hetu.
“We don’t need heroes. We people doing normal things well all day, every day.” In this interview, William Walders talks about the value of “brilliant at the basics,” how his team is eliminating technical debt, and how they celebrate moving away from legacy systems.
For healthcare and IT security leaders, having a “much more diverse service portfolio to support” means making some significant – and rapid – adjustments, said our panelists during a recent discussion.
The most effective way for IT helpdesks to meet the growing demand for support – without adding to their burden – is by leveraging knowledge that already exists, according to Matthew Wright and David Mitchell.
As an IT security professional, the last thing you want is for people to have unanswered questions – not just because it’s frustrating, but because it can lead to workarounds, says CISO Ron Mehring in this podcast interview.
