Teamwork is always important, especially in a field as complex as healthcare. But perhaps no time is more critical than a go-live for everyone to be on the same page, working toward the same goal, says Sue Schade, interim CTO at UVHN.
As IT plays an increasingly larger role in the healthcare organization’s strategy, something as critical as the service desk can’t be overlooked. In fact, it should be a key focus, according to our panelists.
Can the same methods “secret shoppers” use to improve the patient experience be leveraged by those who support EHRs and other technology used by clinicians every day? Yes – if done right, says CMIO Craig Joseph.
Resolving helpdesk tickets is important, but if CIOs and other leaders don’t take the time to get to the root of the issues, they’re completely missing the (pain) point, says Saad Chaudhry.
Contrary to popular belief, managed services doesn’t have to be an all-or-nothing proposition, says David Muntz. And in fact, there are several different combinations healthcare IT leaders can use to help meet strategic goals.