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The eligibility criteria are constantly changing, anxiety is rampant, support teams are already drained — and those are just some of the issues with distributing the Covid-19 vaccine, said our panelists during a recent discussion.
One of the valuable lessons learned during the Covid-19 pandemic? When IT is able to tune out the noise and remain “singularly focused” on strategic initiatives, great things can be accomplished, says CIO John Kravitz.
In time, healthcare will eventually return to business as usual – at least, to some extent. But for now, “it’s all hands on deck,” says Adam Gale, who talks about what KLAS has learned about vendor offerings, and what they hope to find out.
No one wants to be asked the same question twice (or more), but when it can provide some extra clarification – particularly when it comes to patient complaints – it can make all the difference, says Dr. Craig Joseph in this piece.
There are several issues that can be solved through customer relationship management solutions, but in some cases – especially those involving physicians who are struggling with EHRs – maybe a personalized approach is better, says Dr. Craig Joseph.
