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  • Subscribe
  • Advertise
  • About
    • Our Team
    • FAQs/Policies
    • Podcasts
    • Social Media
    • Contact
    • Privacy & Data Protection Policy
    • Terms of Service
  • Advisory Panel
  • Webinars
    • 6/2-Training Clinicians on Key Apps
    • 6/7-Ensuring Cloud Security
    • 6/14-Leading Remote Workforces
    • On-Demand Webinar Library

“A Monumental Effort”: How Leaders Are Navigating the Challenges of Vaccine Distribution

02/02/2021 By Kate Gamble Leave a Comment

The eligibility criteria are constantly changing, anxiety is rampant, support teams are already drained — and those are just some of the issues with distributing the Covid-19 vaccine, said our panelists during a recent discussion.

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Filed Under: Collaboration/Shared best practices, Communication/Transparency, Covid-19, Featured, Help desk/Support, Interviews, Patient Safety Tagged With: Franciscan Health, Geisinger, John Kravitz, Meg Aranow, Providence, Sandra Andrews, Sri Bharadwaj, Well Health

Q&A with Geisinger CIO John Kravitz, Part 2: “We Need to be Focused on Our Strategic Initiatives.”

07/20/2020 By Kate Gamble Leave a Comment

One of the valuable lessons learned during the Covid-19 pandemic? When IT is able to tune out the noise and remain “singularly focused” on strategic initiatives, great things can be accomplished, says CIO John Kravitz.

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Filed Under: Communication/Transparency, Featured, Help desk/Support, Interviews, Remote Work, Strategic Planning Tagged With: Geisinger, John Kravitz

Banding Together During the COVID-19 Crisis

05/01/2020 By Adam Gale Leave a Comment

In time, healthcare will eventually return to business as usual – at least, to some extent. But for now, “it’s all hands on deck,” says Adam Gale, who talks about what KLAS has learned about vendor offerings, and what they hope to find out.

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Filed Under: Collaboration/Shared best practices, Columns, Digital Health, Help desk/Support, Infectious Disease Management, Vendor Management Tagged With: Adam Gale, KLAS

A Little Clarification Can Go a Long Way

02/21/2020 By Craig Joseph Leave a Comment

No one wants to be asked the same question twice (or more), but when it can provide some extra clarification – particularly when it comes to patient complaints – it can make all the difference, says Dr. Craig Joseph in this piece.

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Filed Under: Columns, Consumer experience, Featured, Help desk/Support, Workflow/Usability Tagged With: Avaap, Craig Joseph, El Camino Hospital

You Need a Person for That

02/12/2020 By Craig Joseph Leave a Comment

There are several issues that can be solved through customer relationship management solutions, but in some cases – especially those involving physicians who are struggling with EHRs – maybe a personalized approach is better, says Dr. Craig Joseph.

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Filed Under: Columns, Featured, Help desk/Support, Physician Burnout, Workflow/Usability Tagged With: Avaap, Craig Joseph, El Camino Hospital

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