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IT demands in healthcare have grown immensely over the last 5 years. IT departments throughout health systems now contend with a dramatic increase in the volume of applications needed to support critical functions, as well as a constant stream of new technologies and devices that require IT maintenance. At the same time, ticket volumes and […]
The most effective way for IT helpdesks to meet the growing demand for support – without adding to their burden – is by leveraging knowledge that already exists, according to Matthew Wright and David Mitchell.
As IT plays an increasingly larger role in the healthcare organization’s strategy, something as critical as the service desk can’t be overlooked. In fact, it should be a key focus, according to our panelists.
