What do CIOs, Chief Digital Officers, and other leaders really want to get out of conversations with vendors? Hint: it doesn’t involve claims to “make healthcare better,” according to our experts. Instead, involves asking questions, listening, and working to develop real relationships.
The key with digital therapeutics isn’t to design processes in a bubble, but rather, to “look at your stakeholders, including patients, and ask, ‘how can we leverage this technology together? What problem are we trying to solve?” said Joe Diver, CIO at Holyoke Medical Center.
“Success in the CIO role isn’t about who has the biggest IT chops in the room. It’s about understanding the business need” and communicating it, said Teresa Andrea of Silver Cross Hospital. It’s also about asking questions, being vulnerable, and being willing to “work in the gray.”
As incoming CHIME Board Chair, Scott MacLean hopes to help drive educational and networking opportunities, while also focusing on critical issues such as burnout and talent retention, he said in this interview. “The next wave of leaders needs to be prepared to face these challenges.”
The terms “huge opportunity” and “game-changer” are often thrown around in discussions around AI (and especially generative AI). But without solid governance, the right partners, and a healthy balance between humans and technology, it’s never going to reach its potential, said our panelists.