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The best way to alleviate the documentation burden is by developing “tools that can help support nurses and create efficiencies.” The problem is that “we don’t have time right now to provide input,” said Victoria Tiase. In this interview, she talks about how digital transformation has affected nursing; the question vendors need to be asked; and how Utah Health is bringing innovations to the bedside.
The conversation around application management is becoming increasingly important, according to Jackie Rice, CIO at Frederick Health. “This is a big part of what we do.” During a recent webinar, she and co-panelists Tom Barnett, Julie Eastman, and Jim Jacobs shared insights on what’s driving application expansion, and the steps leaders can take to control it, and more importantly, prevent it from happening.
Patients don’t view their experience as “a series of encounters,” and therefore, neither should health systems, said Dick Taylor, MD, of BJC Healthcare. “They need a continuous, consistent experience.” During a recent webinar, he and co-panelists Zafar Chaudry and Aditya Bansod talked about what leaders on the provider and vendor sides can do to make that happen.
For healthcare organizations, engaging with other facilities to share resources is no longer taboo; in fact, in some areas, “it’s becoming a matter of survival.” During a recent panel discussion, CIOs Brian Sterud and James Wellman spoke with Lindsey Jarrell about the nontraditional avenues they’re leveraging to more effectively contain costs.
One of many lessons Steve Eckert learned during his time in consulting? “I have a very high bar for what I expect from our vendor partners.” During a recent interview, he talked about the keys to maintaining healthy partnerships, as well as his core objectives as CTO at Cook Children’s, and the importance of being in lockstep with fellow leaders.
What do CIOs, Chief Digital Officers, and other leaders really want to get out of conversations with vendors? Hint: it doesn’t involve claims to “make healthcare better,” according to our experts. Instead, involves asking questions, listening, and working to develop real relationships.
The key with digital therapeutics isn’t to design processes in a bubble, but rather, to “look at your stakeholders, including patients, and ask, ‘how can we leverage this technology together? What problem are we trying to solve?” said Joe Diver, CIO at Holyoke Medical Center.
“Success in the CIO role isn’t about who has the biggest IT chops in the room. It’s about understanding the business need” and communicating it, said Teresa Andrea of Silver Cross Hospital. It’s also about asking questions, being vulnerable, and being willing to “work in the gray.”
As incoming CHIME Board Chair, Scott MacLean hopes to help drive educational and networking opportunities, while also focusing on critical issues such as burnout and talent retention, he said in this interview. “The next wave of leaders needs to be prepared to face these challenges.”
The terms “huge opportunity” and “game-changer” are often thrown around in discussions around AI (and especially generative AI). But without solid governance, the right partners, and a healthy balance between humans and technology, it’s never going to reach its potential, said our panelists.
