The best way to build trust with users? Make sure the system works for them, says Marc Probst, CIO at Intermountain Healthcare. In this interview, he talks about recovering from poor decisions, why he believes Meaningful Use was necessary, and the need for leaders who are “visionaries.”
Part of the CIO’s role is to ensure initiatives can be delivered in a way that doesn’t disrupt availability. What’s just as important, however, is having the confidence to proceed even when there is some risk, says Brian Lancaster.
One of the most important areas in which KLAS is seeing progress when it comes to enterprise imaging? “Most vendors are not just sitting on the bench,” says KLAS’ Monique Rasband. “They’re engaging and investing.”
Neither healthcare organizations nor vendors can – or should – do all the heavy lifting when it comes to successfully adopting and implementing AI technologies, according to Lois Krotz, who shares best practices from a recent KLAS report.
Sometimes the most effective way to help develop staff is to take them away from the day to day, says CIO Mathew Gaug, who talks about why he’s a firm believer in cross-training and rounding.