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The difference between a vendor and a partnership is actually quite simple, according to Tom Barnett. A vendor will try to sell a product – regardless of whether is the right fit, whereas a partner wants to find the right fit, even if it’s not their product.
Having the right infrastructure in place is certainly critical in being able to leverage cloud technologies, but it’s not the only key building block, according to CIOs Aaron Miri and Zafar Chaudry, who talked about the importance of trust.
For CMIOs, managing change requests can be one of the most difficult aspects of the job, according to Bill Manard and David Allard. But for those who are able to master the art of diffusing tension, it can make big strides toward improving usability.
As care providers become more comfortable with telehealth, the bar is being raised in terms of expectations, according to Adam Cherrington and Dan Czech of KLAS. “They want to shop around and see what can best meet their needs.”
For organizations focused largely focused on primary care, an essential aspect in getting through Covid-19 was the ability to reimagine vendor relationships. “Without partner support, it would’ve been hard to move through this,” said Ray Lowe.
