When users have a much better experience with technology at home than they do in the care setting, that’s a problem, says Dr. Zafar Chaudry. In this interview, he talks about how his team is shifting the model to “provide more self-service.”
For an implementation to be successful, business units have to take ownership of the entire process, says CIO Kathy Ross. And that means partnering with IT on the build and development – not just handing it over.
Perhaps the key isn’t to remove grey IT, but to understand where it occurs, why it happens, and what risks it carries, says CIO Richard Corbridge, who identifies the most common manifestations of grey IT.
Supply chain and IT certainly have commonalities, but can a supply chain leader successfully make the leap to an IT leadership role? Yes, says Matthew Werder, who has “the scars and memories to prove it.”
We all know ‘shadow IT’ is a problem. What many don’t realize is that it’s just one way in which technology is implemented without proper governance, says Richard Corbridge, who examines ‘Grey IT’ in this blog series.