Every IT organization has experienced some type of horror story, whether it’s a failed implementation or a struggling education model. But the successful ones – like UCHealth and The Guthrie Clinic – have found ways to rewrite the scripts and create better experiences.
Chuck Podesta faced an enormous uphill battle when he took on a struggling IT team in 2021. But with the right formula – which included identifying low-hanging fruit, promoting transparency, and showing metrics – they were able to pull off a remarkable turnaround and position themselves for success.
With its recent launch of a full suite of supply chain, finance, and HR modules, MultiCare Health System has taken a major step toward redesigning business process to maximize efficiency and leverage automation, according to CIO Bradd Busick. The other benefit? Making “22,000 customers happy.”
The ability to provide guidance on financial decision-making is becoming a core skillset for CIOs, according to Pamela McNutt. In this interview, she reflects on 30 years with Methodist Health System and shares insights on the evolving CIO role, the importance of mastering contract negotiations, and her team’s “heroic efforts” during Covid.
“Sometimes it isn’t about looking at new technology, but thinking about how to do things differently,” said Michelle Stansbury, VP of Innovation and IT Applications at Houston Methodist. In this interview, she talks about the value of co-development, the “true partnership” between IT and operations, and what it takes to build a culture of innovation.