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  • Subscribe
  • Advertise
  • About
    • Our Team
    • Register/Login
    • FAQs/Policies
    • Podcasts
    • Social Media
    • Contact
    • Privacy & Data Protection Policy
    • Terms of Service
  • Advisory Panel
  • Webinars
    • 2/10-Help Desk for Remote Workers
    • 2/16-Uniting Data Silos
    • 2/18-HIT Policy Update
    • 2/23-Optimizing Software Testing
    • 2/25-Epic Community Connect
    • On-Demand Webinar Library

Q&A with William Walders, Part 2: “Creating discipline around IT business management is my top priority.”

12/11/2019 By Kate Gamble Leave a Comment

When stepping into an IT environment where things have been “bolted on,” a CIO’s first priority should be to “create a framework for service requests, and improve communication among departments,” says William Walders.

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Filed Under: Career Path, Data Governance, Featured, Interviews, IT Operations, Professional Development Tagged With: Health First, Podcast, William Walders

Can “Secret Patients” Help Improve EHR Usability?

08/13/2019 By Craig Joseph Leave a Comment

Can the same methods “secret shoppers” use to improve the patient experience be leveraged by those who support EHRs and other technology used by clinicians every day? Yes – if done right, says CMIO Craig Joseph.

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Filed Under: Columns, Featured, Help desk/Support, IT Operations, Patient Experience, Workflow/Usability Tagged With: Avaap, Craig Joseph, El Camino Hospital

Q&A with CIO Craig Richardville, Part 1: “That’s What We Do; We Serve the Organization.”

08/13/2019 By Kate Gamble Leave a Comment

Being a new CIO means doing a lot of listening and learning; but it also means realizing when changes need to be made to ensure the right pieces are in place to move forward, says Craig Richardville.

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Filed Under: Change management, CIO Roles & Responsibilities, Featured, Interviews, IT Operations, Strategic Planning Tagged With: Craig Richardville, Podcast, SCL Health

Leveraging the Digital Opportunity

06/11/2019 By Edward Marx Leave a Comment

One of the key components in creating a digitally enabled organization? Blurring the lines to the point where an external observer could not differentiate the CIO from any other member of the C-Suite, says Ed Marx.

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Filed Under: CIO Roles & Responsibilities, Columns, Digital Health, Featured, IT Operations Tagged With: Cleveland Clinic, Ed Marx

Q&A with CIO Zafar Chaudry, MD, Chapter 2: “With Any Change, There’s a Level of Fear.”

05/09/2019 By Kate Gamble Leave a Comment

When users have a much better experience with technology at home than they do in the care setting, that’s a problem, says Dr. Zafar Chaudry. In this interview, he talks about how his team is shifting the model to “provide more self-service.”

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Filed Under: Change management, Featured, Interviews, IT Operations, Physician Engagement, Workflow/Usability Tagged With: Podcast, Seattle Children's, Zafar Chaudry

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