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Can the same methods “secret shoppers” use to improve the patient experience be leveraged by those who support EHRs and other technology used by clinicians every day? Yes – if done right, says CMIO Craig Joseph.
Being a new CIO means doing a lot of listening and learning; but it also means realizing when changes need to be made to ensure the right pieces are in place to move forward, says Craig Richardville.
One of the key components in creating a digitally enabled organization? Blurring the lines to the point where an external observer could not differentiate the CIO from any other member of the C-Suite, says Ed Marx.
When users have a much better experience with technology at home than they do in the care setting, that’s a problem, says Dr. Zafar Chaudry. In this interview, he talks about how his team is shifting the model to “provide more self-service.”
For an implementation to be successful, business units have to take ownership of the entire process, says CIO Kathy Ross. And that means partnering with IT on the build and development – not just handing it over.
