Providing a better consumer experience can’t happen until leaders are able to break down barriers such as connectivity, says CMIO Patrick Woodard in this podcast. “We have to think about it from the lowest common denominator.”
Urgent needs – like a pandemic, for example – need to be met, but not at the cost of sacrificing strategic objectives, says CMIO Patrick Woodard, who talks about how his team is staying focused on delivery high-quality care.
One of the most difficult parts in moving to a managed services environment? Selling it to the staff as an opportunity to hone their skills – not a threat to their jobs, says Mike Magera.
Selecting a vendor can be difficult, but what comes next can be even tougher, says Mike Magera, who talks about his top priorities from an infrastructure standpoint, and what it takes to negotiate successfully with vendors.