Perhaps the biggest priority for a new CIO – particularly one with limited financial experience – is to “understand your numbers well, and understand how things are calculated,” says Lee Milligan, MD, who recently took on the role at Asante.
The key to driving change as the new CIO? Making sure you understand the impact decisions will have on both providers and patients, and “making sure it’s done in a very thoughtful way,” says CIO Craig Richardville.
The days of CTOs being confined to the data center are long gone, says Hillary Ross of Witt/Kieffer. “Now it’s a very visible role; someone who can sit down with senior leaders at the highest levels” and be part of strategic discussions.
Being a new CIO means doing a lot of listening and learning; but it also means realizing when changes need to be made to ensure the right pieces are in place to move forward, says Craig Richardville.
The keys to success with any confrontation is to view it more as a discussion, according to our expert panelists. In a recent webinar, they provided useful tips on how to approach these critical situations.