With more teams working remotely – and more interactions happening via video – it’s becoming essential for leaders to be able to practice compassionate empathy, says CIO Saad Chaudhry. Or at least, practice “active listening.”
For health IT leaders, 2020 proved to be the ultimate litmus test. What matters, however, isn’t whether organizations passed, but how they reacted, and how they plan to improve going forward, said our panelists.
With leaders facing mounting pressures, it’s completely understandable to want to leapfrog technology. What you can’t leap, says CIO Saad Chaudry, is the ‘what, where, how, and when’ stage of planning and introspection.
Resolving helpdesk tickets is important, but if CIOs and other leaders don’t take the time to get to the root of the issues, they’re completely missing the (pain) point, says Saad Chaudhry.
Whether it’s building an interoperability framework or adjusting to a new culture, major changes don’t have to be approached alone, says Saad Chaudhry, who discusses his leadership philosophy and his plans as CIO at SGHG.