One healthcare leader was set on becoming an artist. One considered a career as a flight attendant. Another saw herself as a comedian. Fortunately, they chose healthcare, but it could have been a very different world if these (and other) leaders had followed their original paths.
There is, however, one area in which healthcare consistently has a surplus: heroic individuals. And it’s not just the ones performing lifesaving surgeries (although that is certainly commendable). In fact, when we surveyed a group of leaders about who they believe are the unsung heroes in healthcare, some weren’t even employed by health systems.
Saad Chaudhry, Chief Digital and Information Officer at Luminis Health and member of HealthsystemCIO’s Advisory Panel, is one of three newly elected members of CHIME’s Board of Trustees, according to the organization, which also announced the 2024 officers and 2025 Board Members.
If an organization truly believes in digital transformation and wants a true digital leader, “you need the scope to go with it,” said Saad Chaudhry of Luminis Health. In this interview, he talked about his recent title change, the “massive” Epic reset that he believes will improve the user experience, and why it’s so critical to view initiatives “through the lens of upcoming generations.”
Despite its complexity, healthcare can be boiled down to a simple concept: giving back time, said Saad Chaudhry, CDIO at Luminis Health. In this podcast, he talks about the personal experience that altered his thinking, and how his team is leveraging digital tools to help patients achieve their “existence allowance.”
It may seem pessimistic, but planning for the divorce before entering into a relationship with a vendor is the most practical move healthcare leaders can make – especially when it involves data, according to CIOs Chuck Podesta and Saad Chaudry.
With more teams working remotely – and more interactions happening via video – it’s becoming essential for leaders to be able to practice compassionate empathy, says CIO Saad Chaudhry. Or at least, practice “active listening.”
For health IT leaders, 2020 proved to be the ultimate litmus test. What matters, however, isn’t whether organizations passed, but how they reacted, and how they plan to improve going forward, said our panelists.
With leaders facing mounting pressures, it’s completely understandable to want to leapfrog technology. What you can’t leap, says CIO Saad Chaudry, is the ‘what, where, how, and when’ stage of planning and introspection.
Resolving helpdesk tickets is important, but if CIOs and other leaders don’t take the time to get to the root of the issues, they’re completely missing the (pain) point, says Saad Chaudhry.