One of the key aspects of change management, according to CIOs Jason Mason and Karen Marhefka, is making sure the key players understand what’s required – and “asking the hard questions,” they said during a recent panel discussion.
Q&A with RWJBarnabas CTO Jordan Ruch: “Standardization is critically important.”
Investing heavily in go-live support, laying the right groundwork, and having the right people in place are all critical to the success of a major initiative. But perhaps the most important component, said Jordan Ruch, CTO of RWJBarnabas Health, is the ability to “adapt to, and highly function throughout, periods of transformation.”