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There’s a lot of excitement around automation, and the potential it offers to improve efficiency and even outcomes. But before it can be realized, there are a host of issues that leaders need to work through, said CIOs Ash Goel and Karen Marhefka during a recent panel discussion.
One of the key aspects of change management, according to CIOs Jason Mason and Karen Marhefka, is making sure the key players understand what’s required – and “asking the hard questions,” they said during a recent panel discussion.
Investing heavily in go-live support, laying the right groundwork, and having the right people in place are all critical to the success of a major initiative. But perhaps the most important component, said Jordan Ruch, CTO of RWJBarnabas Health, is the ability to “adapt to, and highly function throughout, periods of transformation.”
For Karen Marhefka, serving in an advisory role to Liz Johnson provided an opportunity to hone her skills in navigating “the politics and nuances” of the healthcare IT world, while also watching her “blind side.”
When it comes to EHR migrations, having the best tools and the best change management strategy in the world isn’t going to be enough if you don’t have the right culture, says CIO Karen Marhefka in this interview.
