The goal is the same: to improve the delivery of care. But how IT and clinicians believe it can be achieved – and what they perceive to be the key obstacles – can be as different as night and day. So how can leaders close the gap?
It’s time to stop thinking of CNIOs as ‘firefighters,’ and start seeing them as key figures in guiding business decisions and strategies at the highest levels, according to Tammy Jackson and Hillary Ross of Witt/Kieffer.
When users have a much better experience with technology at home than they do in the care setting, that’s a problem, says Dr. Zafar Chaudry. In this interview, he talks about how his team is shifting the model to “provide more self-service.”
Terminology issues with EMRs can’t be underestimated, says CMIO Dirk Stanley. In fact, he believes a leader’s ability to successfully manage them can – and does – significantly impact user satisfaction.
Perhaps the most important advantage of having already been through an Epic implementation? You’ve already learned “what the cycles and trends are,” and know how to navigate them, says CIO Debbie Cancilla.