The key to getting IT folks at the table when decisions are being made, rather than after the fact? By helping them to understand the critical role they play in patient care, says CIO Tom Barrett, who talks about going from service provider to ‘transformational partner.’
Can the same methods “secret shoppers” use to improve the patient experience be leveraged by those who support EHRs and other technology used by clinicians every day? Yes – if done right, says CMIO Craig Joseph.
There’s no question as to why social determinants should be incorporated into the care picture. The questions, according to Mike Davis, are around how to do it in the most effective ways possible.
Implementing a system that can accurately identify patients isn’t as simple as adding a field to an EMR system. But it is going to require “a mobilization and educational effort similar to the one that made EMR usage pervasive,” says Mitch Parker.
Before any major project can be launched, there are “core fundamental and foundational processes” that need to be established, says CIO Tom Barnett. At URMC, it started with creating an IT Service Management team.