Although there was a significant difference between what physicians and nurses identified as the keys to EHR user satisfaction, perhaps the most compelling finding of a recent Arch Collaborative was an issue they agree on, says Connor Bice.
It’s time to stop thinking of CNIOs as ‘firefighters,’ and start seeing them as key figures in guiding business decisions and strategies at the highest levels, according to Tammy Jackson and Hillary Ross of Witt/Kieffer.
Although physicians make most of the key decisions that show up in the EMR, they’re not the only ones with skin in the game, says KLAS’ Mitchell Josephson, who shares what KLAS has learned about the workflow habits and preferences of nurses.
The way not to teach care providers how to show empathy and incorporate it into their workflow? By mandating it, says Sue Murphy, who believes it should be less about checking a box, and more about understanding what others are feeling.
Although well-intended, patient satisfaction surveys can often feel more like audits. If organizations really want to gauge their experience, they need to focus on “creating conversations,” says CXO Sue Murphy.