Healthcare has a big problem, and it involves the workforce that touches patients – literally – every day, and can make or break their experience, says Kate Gamble.
“We are masters in healthcare at workarounds,” says Robin Lang, CIO at CaroMont Health. Which makes it all the more critical for health IT leaders to have the pulse of their users and understand what’s working, and what isn’t.
It’s not about having more data; it’s about having the right data, gathered by the right people, at the right time, and designed in the right way, says CNIO Becky Fox. In this piece, she talks about how her team is decreasing the burden of documentation.
Although there was a significant difference between what physicians and nurses identified as the keys to EHR user satisfaction, perhaps the most compelling finding of a recent Arch Collaborative was an issue they agree on, says Connor Bice.
It’s time to stop thinking of CNIOs as ‘firefighters,’ and start seeing them as key figures in guiding business decisions and strategies at the highest levels, according to Tammy Jackson and Hillary Ross of Witt/Kieffer.