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Podcast Q&A with CIO Terri Couts, Part 2: “You need to be able to build relationships.”

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Oftentimes the root of clinician satisfaction isn’t the technology itself, but rather, how it was deployed, said Terri Couts, CIO at The Guthrie Clinic. Resolving it requires “getting out and talking to individuals and understanding” their concerns.

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Q&A with CIO Terri Couts, Part 1: “If you’re not adapting, you’re not surviving.”

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“Anything we deploy enhances or enables care in some way,” said Terri Couts, CIO at The Guthrie Clinic. In this podcast, she talks about taking on the CIO role during “interesting times,” the new bar for patient experience, and how Covid has helped improve agility.

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