“We can’t continue to do what we’ve done in the past and expect to survive,” said Terri Couts, CDO at Guthrie Clinic. In this interview, she talks about the virtual command center designed to centralize key functions, increase efficiencies, and ease the burden on nurses – and the “revamp” that’s helping them get there.
Oftentimes the root of clinician satisfaction isn’t the technology itself, but rather, how it was deployed, said Terri Couts, CIO at The Guthrie Clinic. Resolving it requires “getting out and talking to individuals and understanding” their concerns.
“Anything we deploy enhances or enables care in some way,” said Terri Couts, CIO at The Guthrie Clinic. In this podcast, she talks about taking on the CIO role during “interesting times,” the new bar for patient experience, and how Covid has helped improve agility.