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Patient expectations continue to evolve, and the healthcare industry must keep pace with technological advancements to provide an omnichannel patient experience. Contact centers, once perceived merely as call centers, have transformed into sophisticated digital hubs that have the potential to enhance patient engagement, streamline operations, and improve overall healthcare delivery. At the heart of this […]
In this interview, Anthony Guerra, Founder and Editor-in-Chief of healthsystemsCIO, sits down with Don Seamons, Research Director for Patient Accounting & RTLS at KLAS, and Dallin Seely, Insights Manager at KLAS, to delve into the dynamic world of Real-Time Location Systems (RTLS) in healthcare. With technology constantly evolving, Anthony explores how RTLS, a critical tool […]
In a groundbreaking move set to reshape the landscape of healthcare information exchange, Epic Systems has announced an ambitious plan to transition all its associated hospitals and health systems to the Trusted Exchange Framework and Common Agreement (TEFCA) by the end of 2025. The Road to 100% Interoperability Epic, a leader in electronic health record […]
In this interview with healthsystemCIO, Dr. Rob Bart, CMIO at UPMC, discusses the challenges and opportunities of moving towards an enterprise imaging environment. UPMC’s strategy involves consolidating various PACS, and then moving those images to a Vendor Neutral Archive (VNA) to ensure they’re readily available for patient care. While the technology exists, the real challenge […]
Welcome to healthsystemCIO’s interview with Dr. Mustafa Yousif, Director of Digital Pathology, and Assistant Professor in the Department of Pathology, at Michigan Medicine. Dr. Yousif has been at the forefront of a groundbreaking digital transformation in pathology at Michigan Medicine, leading efforts to implement a comprehensive digital pathology system over the past 24 months. In […]
Health systems face increasingly thin operating margins. Yet they are still expected to drive towards the Quadruple Aim: to improve population health, patient experience and team well-being, while holding costs down. This creates some daunting tension for IT departments, as they feel the squeeze, too. The IT department is uniquely positioned to help its enterprise […]
Welcome to healthsystemCIO’s interview with Dr. Zafar Chaudry, Senior Vice President and Chief Digital and Information Officer at Seattle Children’s. In this conversation, we dive into Seattle Children’s journey to modernize their ERP system, exploring the rationale behind this transformation, the decision-making process that led to choosing Workday, and the unique strategies employed to optimize […]
Hello, my ever-vigilant cyber sentinels! Today, we’re delving into a topic that’s guaranteed to make any CISO reach for the aspirin—insider threats. Now, I know what you’re thinking: “Isn’t it enough that we’re constantly battling external attackers, patching vulnerabilities, and keeping up with the latest cyber gizmos?” But here’s the kicker: some of the most […]
In an era marked by rapid technological advancement and digital transformation, the role of the Chief Digital Officer (CDO) in healthcare organizations remains not just relevant, but crucial. As we navigate the Fourth Industrial Revolution, characterized by the fusion of digital, physical, and biological spheres, the CDO stands at the forefront of driving innovation and […]
The IT help desk, or service desk, could arguably be one of the most important aspects of security in a healthcare system. It’s often the first point, or only point, of contact for the organization’s staff with the IT department. It’s also true that lives can be held in the balance if a clinician can’t […]
