Software customization may be the bane of every IT executive’s existence, but often it’s the key to keeping clinicians happy. The trick is in being able to not only affect the desired changes on the development side, but move them through an efficient testing process that minimizes the risk of errors and outages. In this webinar, we’ll hear from leaders who are focused on ensuring that attempts to improve applications never leave users with software that doesn’t work.

healthsystemCIO Founder & Editor in Chief Anthony Guerra talks with Sven Krause, CIO at Hillrom, about the top trends impacting health systems, how Hillrom is expanding to help hospitals address those trends, and why everyone needs to be focused on security.  

John Halamka, MD, president of the Mayo Clinic Platform, provides the latest updates on national HIT policy and prognosticates on future direction.

The natural progression of day-to-day operations within health systems has caused some misalignments and gaps between people, processes and technologies. In one silo, we have data-centric workers like IT and information security; in another we have asset-focused workers like clinical engineers and biomed; and lastly we have operational focused personas like the C-suite. In this webinar, we’ll hear from leaders about what methods, technologies or strategies they use to unite the silos and break down walls within their organizations.

With countless employees transitioning to remote work, help desks have been swamped with exponential increases in call volume. As such, it’s no surprise health systems are re-focusing on this most important aspect of running a successful IT shop. In this timely webinar, we’ll hear from leaders who are optimizing their help desks to ensure workers can find the answers they need, when they need them.