As post-pandemic work arrangements continue to evolve, IT executives are left to navigate how best to keep their teams in touch and on track. It’s not an easy balance, as organizations seek to retain sought-after talent by providing flexibility, while also ensuring the necessary collaboration to not only move forward but innovate. In this important webinar, we’ll hear from leaders about the arrangements they are experimenting with, lessons learned and plans for the future. 

Though the cloud may be a key element to empowering today’s work-from-anywhere workforce, there are many aspects of it that concern security professionals. Questions abound around the security implications of different cloud arrangements, such as public or private, multi or hybrid and, when those seem a bridge too far, what to keep on-premises. Once a cloud strategy has been set, critical considerations around networking and access arise, and finally, but perhaps most importantly, is the issue of enforcing end-user policies and permissions, and securing the endpoints or devices employees ultimately use. In this important webinar, we’ll delve into all these issues and elicit best practices for securing your journey to the cloud.

While most health systems have an effective process for training newly hired clinicians on the applications they will be using, few have one for training existing employees on upgrades to those applications. Unfortunately, after a few such upgrades, the software on the screen can bear little resemblance to the one on which they were trained. The result? Dissatisfaction and frustration with the applications that are supposed to make their lives easier, leading, in some cases, to burnout. In this timely webinar, we’ll hear from leaders who are working hard to keep doctors and nurses up to speed on the software that will either make or break their productivity.

With power (and lots of data) comes responsibility. And it’s the responsibility of health systems to make sure patient records aren’t accessed when they’re not supposed to be. In this important webinar, we’ll hear how leaders are working to identify, investigate and resolve compliance breaches – and reduce the risk – when they do occur. We’ll also hear how AI holds the potential to reduce the manual burden of patient privacy monitoring, and increase the time-saving distinction between proper and improper system access.

Think the voice channel is declining? Think again. Despite major health system investments in omni-channel communication and healthcare portals; patients, family members, doctors and vendors continue to interact with your health system by phone. However, not all voice experiences are equal. No one wants to wait on hold; “listen closely because options have changed,” or get lost in a maze-like phone tree. In this timely webinar, we’ll speak to leaders who are re-imagining phone-based interactive voice response, implementing ‘low-caller-effort’ approaches to self-service, and empowering staff with more time to own patient- and family-member issues.