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Patient expectations continue to evolve, and the healthcare industry must keep pace with technological advancements to provide an omnichannel patient experience. Contact centers, once perceived merely as call centers, have transformed into sophisticated digital hubs that have the potential to enhance patient engagement, streamline operations, and improve overall healthcare delivery. At the heart of this […]
Generative AI has seemingly sky-high potential for creating “innovative solutions to the problems we’re facing,” but if core essentials such as workflow integration and cybersecurity aren’t prioritized, it may not leave the ground, according to our panelists during a recent discussion.
The cloud can be a magical place of value and optimization – but only yields its secrets to those with the expertise to master it. The problem is that many health systems moved in too quickly or without that expertise, leaving IT executives in the position of having to go back and retro fit important […]
