When workflows are done right, “it feels like someone with your specialty configured your EMR, wrote your policies, and trained you,” says CMIO Dirk Stanley. In this second of this two-part piece, he discusses how leaders can make this a reality.
It’s easy to pin workflow challenges and physician frustrations on the EHR. But if you think about it, EHRs are working exactly as designed, says Dr. Craig Joseph, interim CMIO at El Camino Hospital.
A recent KLAS report shows that computer-assisted coding vendors have improved their technology and are providing better customer service. But is it enough to justify the cost? What outcomes are users seeing?
We know that the documentation experience is far from perfect, but when users find them to be “poorly designed, unnecessary, or just plain stupid,” it’s time to make some changes, says CMIO Craig Joseph.
Using the right order modes is essential to designing and implementing workflows that deliver that safe patient care, says Dirk Stanley. And it starts with having a solid understanding of these modes, and the organizational policies to back them up.