It’s no longer just about receiving care; patients want personal engagements, but they want them to be accessible through a web or mobile interface, says Doug Tolley, who breaks down the latest KLAS research.
Instead of requiring patients to use a portal to schedule visits or access their information, why not push these services out in an interactive manner, asks Mike Davis, who suggests it might be time for a hybrid approach to engagement.
One of the most important areas in which KLAS is seeing progress when it comes to enterprise imaging? “Most vendors are not just sitting on the bench,” says KLAS’ Monique Rasband. “They’re engaging and investing.”
It’s not exactly buzz-worthy, but digital fax technology has “tremendous potential” according to a KLAS report, which found that it helped reduce FTEs, expedite data flow, and improve clinical decisions.
Neither healthcare organizations nor vendors can – or should – do all the heavy lifting when it comes to successfully adopting and implementing AI technologies, according to Lois Krotz, who shares best practices from a recent KLAS report.