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The goal of an IT department isn’t to implement technology in hopes of solving problems. It’s partnering with providers and the business to create solutions using technology to improve care, says CIO Mathew Gaug.
When selecting an EHR, user experience is one of the most critical factors, but what’s just as important is finding a vendor partner that can help mitigate both current and future challenges, says CIO Patrick Yount.
Having a governance structure where physicians and operational leaders are engaged in major decisions isn’t just nice to have, it’s critical to the success of an implementation, says CIO Tricia Julian.
Having a strong relationship with your vendor is critical for any organizations, but for an independent, it’s vital to find someone who’s “willing to roll up their sleeves,” says CIO Shane Pilcher.
One of the biggest mistakes leaders make when choosing an EHR? Underestimating the importance of at-the-elbow support, during and after go-live, says CIO Dan Nash. “Spend the money now, or you’ll spend it later.”
