Whether you’re a technophile, a technophobe, or somewhere in between, all patients have needs and expectations when it comes to engagement, says Kate Gamble. The trick, of course, is figuring out how to meet them.
The days of CTOs being confined to the data center are long gone, says Hillary Ross of Witt/Kieffer. “Now it’s a very visible role; someone who can sit down with senior leaders at the highest levels” and be part of strategic discussions.
As the CIO role becomes increasingly recognized as a “strategic partner who works across the healthcare system to improve health and care,” salaries are starting to reflect that, according to a recent CHIME survey.
The downside of healthcare’s digital transformation? With more disciplines interacting with IT, the environment becomes “ripe for turf wars,” says CIO Pam McNutt, who shares her thoughts on navigating leadership challenges.
Organizations that leverage data to provide a customized patient experience can distinguish themselves in what is becoming a crowded market, says Anupam Goel, CHIO at UnitedHealthcare Clinical Services.