When it comes to social determinants of health, capturing data is important, but it’s merely one step, says Patrick McGill, MD. It’s also about leveraging that data to understand why gaps exist, and partnering with others to help close them.
Innovation will never replace patient care as a priority. But, when approached the right way, it can “help surface more and better mechanisms for taking care of patients,” says Dr. Hank Capps, who talks about his strategy at Wellstar Health.
“It’s part of our job to educate them on what they should know and how to interact with the physician.” During a CHIME presentation, Drs. Natalie Pageler and Dan Nigrin talked about the provider’s changing role when it comes to patient experience.
Simply saying that telehealth is the right thing to do, or that patients demand it, won’t be enough to resist the magnetic force drawing us back to in-person care, says Joe Kvedar, MD. “We need to come up with logical, financially sound reasons for providers to pivot long term.”
The use of collaborative tools has been a game-changer, but it requires “an ongoing maturation of how we then learn to live with and apply this technology in a way that’s beneficial, and doesn’t become a distraction or a burden on our employees,” said CIO Reid Stephan.