As virtual care becomes a common practice, and user expectations grow to include a “seamless and frictionless experience,” health IT leaders need to ensure telehealth platforms are integrated with core clinical platforms, according to our panelists.
Urgent needs – like a pandemic, for example – need to be met, but not at the cost of sacrificing strategic objectives, says CMIO Patrick Woodard, who talks about how his team is staying focused on delivery high-quality care.
There may be different ways of getting there, but for healthcare CIOs, the destination is always the same: to “deliver care that’s value-based, cost-effective, and easy to use,” says Ray Lowe of AltaMed Health Services.
As care providers become more comfortable with telehealth, the bar is being raised in terms of expectations, according to Adam Cherrington and Dan Czech of KLAS. “They want to shop around and see what can best meet their needs.”
As telehealth crosses the threshold from ‘toy’ to tool, it’s imperative that healthcare organizations offer clinicians education and certification that is rigorous, research-based, and steeped in collective experiences, says Dr. Joseph Kvedar.