The best way to build trust with users? Make sure the system works for them, says Marc Probst, CIO at Intermountain Healthcare. In this interview, he talks about recovering from poor decisions, why he believes Meaningful Use was necessary, and the need for leaders who are “visionaries.”
Despite their reputation, EHRs aren’t the cause of physician burnout, but rather, a symptom, says Christopher Longhurst, MD, who talks about the “systemic change” needed to address this critical issue.
When lives are put in danger and treatment is denied due to the lack of a unified patient identification, it’s time for action, says Liz Johnson, who talks about the progress that has been made, and what still needs to happen.
If leaders only address the technology component – or the human component – without successfully marrying the two, patient matching will remain a pipe dream, according to CIOs Michael Martz and Albert Oriol.
“The work we do in public policy is so important, because we can drive substantial change,” says CIO Theresa Meadows, who talks about the value of advocacy, the biggest challenges in cybersecurity, and why Meaningful Use was a game-changer.