The rapid rise of telehealth during the early stages of Covid made an enormous impact for organizations like LVHN with a large rural population, but it wasn’t just about the scale, said CIO Mike Minear in this interview. “It was the richness of how we did it.”
There’s a reason the conversational AI market has become quite so crowded; it offers tremendous potential in improving patient experience, says David Chou. In this blog, he provides advice for choosing the right solution.
For digital leaders, the true “wins” come from leveraging technology to increase efficiency, improve workflows, and provide “targeted education” that can help patients better prepare for visits – and reduce no-shows, said Jeff Johnson of Banner Health.
One of the costliest mistakes leaders make? Neglecting the long-term vision while dealing with a crisis, said CIO Donna Roach. “You still have to carve out time to work on your strategy and where you need to be.”
Despite an increased focus on patient experience, “We haven’t moved the needle much,” said Ed Marx and Cris Ross, who hope to change that by sharing lessons learned from their own healthcare journeys, and insights from recent discussions.