“For a project to be successful, we need to make sure we understand what problems we’re trying to solve,” said Laura Marquez, AVP of IT Operations at UConn Health. In this interview, she talks about how her team is leveraging tools to improve the experience for both patients and caregivers.
There’s no such thing as an easy win in health IT. But leveraging automation to improve the call center experience for both employees and customers can come awfully close, said CIO Andy Draper during a recent webinar.
One of the biggest mistakes healthcare organizations make, according to Kim Majerus of AWS, is failing to look at IT projects holistically. “It shouldn’t be a give and take,” she said. During a chat at ViVE, she also spoke about the enormous potential to leverage social determinants and why she believes healthcare is “personal.”
The digital front door can best be described as “a variety of experiences” that must be brought together “to stitch together a journey across different digital platforms,” according to our panelists, who talked about how they’re dealing with the challenges involved.
“Anything we deploy enhances or enables care in some way,” said Terri Couts, CIO at The Guthrie Clinic. In this podcast, she talks about taking on the CIO role during “interesting times,” the new bar for patient experience, and how Covid has helped improve agility.