“For a project to be successful, we need to make sure we understand what problems we’re trying to solve,” said Laura Marquez, AVP of IT Operations at UConn Health. In this interview, she talks about how her team is leveraging tools to improve the experience for both patients and caregivers.
“Healthcare Needs More of This”: How Modernizing Call Centers Can Create a Better Experience
Q&A with Kim Majerus: “We Want to Change the Interaction.”
One of the biggest mistakes healthcare organizations make, according to Kim Majerus of AWS, is failing to look at IT projects holistically. “It shouldn’t be a give and take,” she said. During a chat at ViVE, she also spoke about the enormous potential to leverage social determinants and why she believes healthcare is “personal.”