Upon receiving the call that his cancer had been confined, Ed Marx wrestled with a complicated set of emotions, which included expressing gratitude for his health, remembering others who have battled the disease, and finding ways to “create good from this.”
Can the same methods “secret shoppers” use to improve the patient experience be leveraged by those who support EHRs and other technology used by clinicians every day? Yes – if done right, says CMIO Craig Joseph.
In preparation for his prostatectomy, Ed Marx reflects on his life’s mission to ‘shape, study, share, and serve,’ the people and events that helped create it, and how he hopes to keep living ‘a life of purpose.’
The ability to generate and track data can be a game-changer when it comes to improving care, but not until some critical questions are answered, says Rachel Dunscombe.
If we want to improve care quality and control costs, it’s not just the patient and family that should be placed at the center, says David Muntz, who proposes a new formula to help “extend our focus and change our vision.”