The lines between IT, clinical, and operations have blurred, and if leaders don’t take the time to understand the needs and challenges of other departments, and work together to solve them, “we’ll become irrelevant,” says Ed Marx.
Healthcare has a big problem, and it involves the workforce that touches patients – literally – every day, and can make or break their experience, says Kate Gamble.
If a CIO or other leader is faced with an unplanned absence, the last thing you or your team wants to think about is who’s in charge of what, says Ed Marx, who talks about the “matrix” that helped provide guidance at Cleveland Clinic during his recent illness.
For Ed Marx, who recently wrapped up his cancer treatments, being a patient only further advanced his “drive to be part of digital transformation and bring hope,” he writes in the final installment of this blog series.
Whether you’re a technophile, a technophobe, or somewhere in between, all patients have needs and expectations when it comes to engagement, says Kate Gamble. The trick, of course, is figuring out how to meet them.