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“Those are eye-opening conversations when people start to understand their consumption and hear the message that IT isn’t free,” said CIO Chris Akeroyd. In this podcast, he talks about how his team is improving the digital experience and the importance of strategic alignment.
Telehealth can play a much bigger role in improving care and satisfaction. But until it becomes more attractive to physicians, that potential may never be reached, according to Joseph Kvedar, MD, Senior Advisor of Virtual Care at Mass General Brigham.
“For a project to be successful, we need to make sure we understand what problems we’re trying to solve,” said Laura Marquez, AVP of IT Operations at UConn Health. In this interview, she talks about how her team is leveraging tools to improve the experience for both patients and caregivers.
There’s no such thing as an easy win in health IT. But leveraging automation to improve the call center experience for both employees and customers can come awfully close, said CIO Andy Draper during a recent webinar.
One of the biggest mistakes healthcare organizations make, according to Kim Majerus of AWS, is failing to look at IT projects holistically. “It shouldn’t be a give and take,” she said. During a chat at ViVE, she also spoke about the enormous potential to leverage social determinants and why she believes healthcare is “personal.”
