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  • Subscribe
  • Advertise
  • About
    • Our Team
    • FAQs/Policies
    • Podcasts
    • Social Media
    • Contact
    • Privacy & Data Protection Policy
    • Terms of Service
  • Advisory Panel
  • Webinars
    • 7/7-Securing 3rd-Party Managed Devices
    • 7/14- Securing Remote Workforces
    • 7/19-Running an Effective IT Shop
    • 7/21-Improving Data Quality
    • On-Demand Webinar Library

Q&A with Laura Marquez, Part 1: “Having the voice of the consumer is so important.”

06/16/2022 By Kate Gamble Leave a Comment

“For a project to be successful, we need to make sure we understand what problems we’re trying to solve,” said Laura Marquez, AVP of IT Operations at UConn Health. In this interview, she talks about how her team is leveraging tools to improve the experience for both patients and caregivers.

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Filed Under: Clinical Informatics, Featured, Governance, Interviews, Patient Experience, Workflow/Usability Tagged With: Laura Marquez, Podcast, UConn Health

“Healthcare Needs More of This”: How Modernizing Call Centers Can Create a Better Experience

06/02/2022 By Kate Gamble Leave a Comment

There’s no such thing as an easy win in health IT. But leveraging automation to improve the call center experience for both employees and customers can come awfully close, said CIO Andy Draper during a recent webinar.

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Filed Under: Communication/Transparency, Featured, Interviews, Patient Experience Tagged With: Andy Draper, HCA Continental Division, Parlance, Scott D’Entremont

Q&A with Kim Majerus: “We Want to Change the Interaction.”

03/21/2022 By Anthony Guerra Leave a Comment

One of the biggest mistakes healthcare organizations make, according to Kim Majerus of AWS, is failing to look at IT projects holistically. “It shouldn’t be a give and take,” she said. During a chat at ViVE, she also spoke about the enormous potential to leverage social determinants and why she believes healthcare is “personal.”

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Filed Under: Cloud Computing/Remote Hosting, Digital Health, Disparities in Care, Interviews, Patient Experience Tagged With: Amazon Web Services, Kim Majerus, ViVE

“This Is the Future”: How the Digital Front Door Is Opening Up Possibilities to Improve Engagement

03/14/2022 By Kate Gamble Leave a Comment

The digital front door can best be described as “a variety of experiences” that must be brought together “to stitch together a journey across different digital platforms,” according to our panelists, who talked about how they’re dealing with the challenges involved.

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Filed Under: Digital Health, Featured, Interviews, Patient Experience, Workflow/Usability Tagged With: Amber Fencl, Hyro, Joel Vengco, Nassar Nizami

Q&A with CIO Terri Couts, Part 1: “If you’re not adapting, you’re not surviving.”

03/01/2022 By Kate Gamble Leave a Comment

“Anything we deploy enhances or enables care in some way,” said Terri Couts, CIO at The Guthrie Clinic. In this podcast, she talks about taking on the CIO role during “interesting times,” the new bar for patient experience, and how Covid has helped improve agility.

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Filed Under: Featured, Interviews, Patient Experience, Telehealth Tagged With: Podcast, Terri Couts, The Guthrie Clinic

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