It’s no longer just about receiving care; patients want personal engagements, but they want them to be accessible through a web or mobile interface, says Doug Tolley, who breaks down the latest KLAS research.
Even with all the information available on a patient, the care picture is still “rough and poorly defined,” says David Muntz. Social determinants, however, can play a key role by adding some pixels.
There’s no question as to why social determinants should be incorporated into the care picture. The questions, according to Mike Davis, are around how to do it in the most effective ways possible.
As digital tools become more critical to operations, it’s becoming increasingly important to develop a more “coherent and structured” process that can give health IT leaders the knowledge and experience they need, says Will Smart.
It may seem counter-intuitive, but sometimes the best way to determine optimal processes and workflows is to take technology out of the equation and “put it on paper,” says CIO Aaron Miri.