Although the ultimate goal of tools like telemedicine is to reimagine the patient experience, it can also help broaden staff members’ skill sets and make them feel “more empowered,” according to NewYork-Presbyterian’s leaders.
By implementing a process in which all employees – from food service to C-suite leaders – can present ideas and receive feedback, Hackensack Meridian is creating a culture of innovation, says Dr. Andrew Pecora.
One of the most common mistakes made when trying to drive change? Failing to understand the “ownership” people feel with certain processes, says Carla Smith, who shares valuable insights on leadership.
When it comes to the disruptors entering the healthcare market, the question CIOs should be asking isn’t how can we compete with them, but how can we partner with them, says Debbie Cancilla.
It may seem counter-intuitive, but sometimes the best way to determine optimal processes and workflows is to take technology out of the equation and “put it on paper,” says CIO Aaron Miri.