The key to having difficult conversations with members of your team? Conduct them in a way that’s “more about coaching, mentoring, and showing that you’re invested in this person’s success,” says Kristin Myers, VP of IT at Mount Sinai Health.
Perhaps the best case yet for moving to the cloud? If done right, it can free up time and give IT teams time to “concentrate on designing new transformational modes of care,” says Rachel Dunscombe of KLAS.
The most important lesson Craig Richardville learned during his CIO sabbatical? Innovative startups can offer tremendous potential in healthcare – if the solutions are leveraged the right way, and in partnership with existing vendors.
The days of CTOs being confined to the data center are long gone, says Hillary Ross of Witt/Kieffer. “Now it’s a very visible role; someone who can sit down with senior leaders at the highest levels” and be part of strategic discussions.
The key to getting IT folks at the table when decisions are being made, rather than after the fact? By helping them to understand the critical role they play in patient care, says CIO Tom Barrett, who talks about going from service provider to ‘transformational partner.’