The key to getting IT folks at the table when decisions are being made, rather than after the fact? By helping them to understand the critical role they play in patient care, says CIO Tom Barrett, who talks about going from service provider to ‘transformational partner.’
As complex as healthcare IT may seem, it all boils down to one concept: identifying the most pressing needs, and removing the barriers that exist, according to NewYork-Presbyterian leaders Daniel Barchi and Peter Fleischut.
Every innovative idea must address one simple question: ‘What does it do for the customer,’ says Richard Corbridge. In this piece, he talks about the “new kind of working together” that’s needed to create the right environment for innovation.
Although the ultimate goal of tools like telemedicine is to reimagine the patient experience, it can also help broaden staff members’ skill sets and make them feel “more empowered,” according to NewYork-Presbyterian’s leaders.
By implementing a process in which all employees – from food service to C-suite leaders – can present ideas and receive feedback, Hackensack Meridian is creating a culture of innovation, says Dr. Andrew Pecora.