Quality patient care is always the top priority. But at the same time, leaders must be focused on new customer acquisition, says CIO Andy Crowder. “If you don’t make it easy for people to find the things they want, you’re not going to have market growth.”
For health IT leaders, 2020 proved to be the ultimate litmus test. What matters, however, isn’t whether organizations passed, but how they reacted, and how they plan to improve going forward, said our panelists.
The CIO role is just as much about quality of care and patient satisfaction as it is about upgrades and go-lives, says Myra Davis. Recently, she shared her thoughts on fostering innovation, the importance of learning, at the “different level of conversation” that should be happening.
The key to being a successful healthcare IT leader is to take advantage of the opportunities that come your way, while also creating opportunities for others, said CIO Sheree Mcfarland in this interview.
As consumer expectations continue to shift, CIOs find themselves in the difficult position of having to keep an eye toward the future without losing sight of the present, said Aaron Miri and Lee Milligan during a recent panel discussion.