The dramatic spike in virtual visits and remote work helped push digital technology to the forefront in healthcare. Now, it’s time for leaders to “take the reins” and leverage those capabilities, said Joel Vengco and Jacki Monson during a recent discussion.
Decreasing costs is always a key goal in healthcare, but what’s just as important is identifying initiatives that can improve care quality, patient experience, and staff satisfaction, says Peter Pronovost, MD. “We have to measure all components of value.”
Having the right infrastructure in place is certainly critical in being able to leverage cloud technologies, but it’s not the only key building block, according to CIOs Aaron Miri and Zafar Chaudry, who talked about the importance of trust.
The primary reason why chief digital officer roles are becoming increasingly common in healthcare? The desire to transform “analog relationships with consumers” to digital, and make the experience more seamless, said Aaron Martin.
One of the core functions of the CIO’s role is being able to translate clinical needs and make them resonate to the point where teams are willing to put in extra efforts, said Aaron Miri. “You have to be in the pilot’s seat.”