When making a commitment – whether it’s something as minor as a youth football game or as major as a speaking engagement – the rule is simple: don’t make it unless you plan to make good on it, says Anthony Guerra.
Promises, Promises
“The Face of IS”: Eight Practices That Can Transform the Helpdesk
As IT plays an increasingly larger role in the healthcare organization’s strategy, something as critical as the service desk can’t be overlooked. In fact, it should be a key focus, according to our panelists.
The Journalist’s Oath
Trust in the media has been lost, and the only way to restore it is stop making excuses and start taking responsibility, says Kate Gamble. How? By taking an oath.
A Different Brand of Advocacy
It’s natural to feel a pull between wanting to protect those you lead, and wanting to give them a little “push.” But regardless of your leadership style, the one thing you must do is teach individuals how to become their own advocate, says Anthony Guerra.
Success, Failure and the Gray Area in Between
No one wants to be the bearer of bad news, especially when it means risking the loss of business. But by failing to offer honest feedback, you’re ultimately failing the product – and your reputation, says Anthony Guerra.
