No one wants to be the bearer of bad news, especially when it means risking the loss of business. But by failing to offer honest feedback, you’re ultimately failing the product – and your reputation, says Anthony Guerra.
Sadly, we can’t always rely on truth in advertising – and certainly not when it’s coming from the manufacturers of addictive products. But we also don’t have to sit back and take it, especially when it’s a public health issue, says Kate Gamble.
In an industry where reputation is everything, we can never underestimate the importance of demonstrating character and conducting ourselves professionally, says Anthony Guerra.
The key to driving change as the new CIO? Making sure you understand the impact decisions will have on both providers and patients, and “making sure it’s done in a very thoughtful way,” says CIO Craig Richardville.
For better or worse, it’s ultimately the people at the top who determine the culture, direction, and values of a company, says Anthony Guerra, who talks about the dangers of toxic and absentee leadership.