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One of the keys to meeting Penn Medicine’s core objectives – improving efficiency, reducing clinical burden, and delivering a better patient experience – is in establishing partnerships, said Anna Schoenbaum, VP of Applications and Digital Health. The other? Having “strong governance and engagement. That’s part of our DNA.”
In her role as AVP of IS operations, one of Maureen Hetu’s core objectives is show how the work her team is doing “supports our patients, supports our clinicians, and contributes to the strategic success of the organization,” she said in a recent interview.
It’s not enough to ensure projects occur on time and on budget; IS leaders need to “provide the right talent for the initiatives that are most important to the organization, and make sure we stay in lockstep with clinical and operational leaders,” says Maureen Hetu.
For Penn Medicine, becoming a leading organization required more than simply bringing Information Services in-house; it meant adopting the right philosophies and investing in the right individuals, says CIO Michael Restuccia.
When Covid-19 hit, healthcare IT leaders were tested like never before. But for those who had the right pieces in place – and the right people managing those pieces – it was an opportunity to shine, said our CIO panelists in a recent webinar.
