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For healthcare organizations, it’s always been about the patient; Covid-19 only amplified that, said Tracy Elmer. In this podcast, she talks about how TrueCare is “meeting patients where they are,” why an inquisitive approach is so important, and why she loves her job.
As remote and hybrid models become the norm, the onus is on leaders to “find ways to collaborate and connect when we don’t pass each other in the hallway,” said Tracy Elmer, Chief Innovation Officer at TrueCare, who talked about the value of listening.
