As Hospital for Special Surgery continues to recover from the “ghost town” effects from Covid, CIO Jamie Nelson is setting her sights on the next big thing: “digitizing supply chain, finance, and HR functions,” she said in this podcast interview.
With many organizations still operating in remote or hybrid environments, it’s becoming increasingly difficult to facilitate collaboration and ensure teams stay connected to the overall mission, said our panelists. “We want to develop that rapport that you can’t get remotely.”
One of the most important components of the CIO role in acknowledging that one person can’t provide all of the leadership for an organization, said Rick Lang in a recent interview. “You have to be able to delegate and empower your direct reports and the people that report to them.”
For digital leaders, the true “wins” come from leveraging technology to increase efficiency, improve workflows, and provide “targeted education” that can help patients better prepare for visits – and reduce no-shows, said Jeff Johnson of Banner Health.
Survival is certainly the top priority during a crisis – but it can’t be the sole focus, said Edmondo Robinson, MD, in this podcast. Leaders also need to focus on “what have we learned and how that learning should influence our strategy going forward.”