Sometimes the most effective way to help develop staff is to take them away from the day to day, says CIO Mathew Gaug, who talks about why he’s a firm believer in cross-training and rounding.
The goal of an IT department isn’t to implement technology in hopes of solving problems. It’s partnering with providers and the business to create solutions using technology to improve care, says CIO Mathew Gaug.
Whether it’s building the infrastructure or creating a cybersecurity strategy, so much of what IT does isn’t about driving value, but rather, supporting the business and keeping it safe, says CIO Gary Light.
Before starting any project, leaders need to set realistic expectations, says CIO Gary Light, which often means explaining that everyone won’t get all of their needs met.