Healthcare leaders don’t need a clinical background to understand the challenges facing users — they need data that show where the gaps exist, according to Christopher Longhurst and Taylor Davis, who will present findings from the KLAS Arch Collaborative.
Data show that physicians at Stage 7 organizations tend to have an above-average user experience, but does that actually translate into delivering better care? Taylor Davis shares findings from a recent KLAS report.
Both clinicians and IT professionals struggle in translating their particular needs to one another. But it doesn’t have to be that way, says Taylor Davis, who discusses how the Arch Collaborative is working to narrow the gap.
Having the right tools in place is a critical part of a population health strategy, but it shouldn’t be the first priority, says Taylor Davis, who believes long-lasting success “starts with people.”
The EHR usability issues that affect clinicians run much deeper than simply not liking how screens are set up, according to KLAS, which has found that technology often makes care providers feel “powerless.”