It’s easy to pin workflow challenges and physician frustrations on the EHR. But if you think about it, EHRs are working exactly as designed, says Dr. Craig Joseph, interim CMIO at El Camino Hospital.
Working as Designed
This Is Why We Can’t Have Nice Things
While there are select areas of the EHR where it’s possible to stop doctors in their tracks and make sure data is entered correctly, should it be done? In this piece, Craig Joseph, MD, discusses hard stops.
Customer Service and the Hospitalist
Although hospitalists can provide a high level of care, there’s one area in which they fall short: having a deep knowledge of the patient, says Dr. Craig Joseph. In this piece, he discusses how health IT might help close the gap.
Can “Secret Patients” Help Improve EHR Usability?
Can the same methods “secret shoppers” use to improve the patient experience be leveraged by those who support EHRs and other technology used by clinicians every day? Yes – if done right, says CMIO Craig Joseph.
Taking Out the Garbage
We know that the documentation experience is far from perfect, but when users find them to be “poorly designed, unnecessary, or just plain stupid,” it’s time to make some changes, says CMIO Craig Joseph.
