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When you’re in the middle of a true emergency – which, let’s face it, we are – healthcare providers need to “do what’s right by the patient, by the doctor, by the nurse, and by society as a whole,” says Dr. Craig Joseph. And that might include breaking some rules.
While leaders are strategizing around how to manage the COVID-19 outbreak, healthcare IT teams are feverishly working behind the scenes to ensure informaticists can code appropriately, says Dr. Craig Joseph.
No one wants to be asked the same question twice (or more), but when it can provide some extra clarification – particularly when it comes to patient complaints – it can make all the difference, says Dr. Craig Joseph in this piece.
There are several issues that can be solved through customer relationship management solutions, but in some cases – especially those involving physicians who are struggling with EHRs – maybe a personalized approach is better, says Dr. Craig Joseph.
When IT and clinical leaders find themselves in a difficult situation and none of the usual tricks has worked, the best thing to do is nothing – at least, until you’ve had time to think, says Craig Joseph, interim CMIO at El Camino Hospital.
