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Can the same methods “secret shoppers” use to improve the patient experience be leveraged by those who support EHRs and other technology used by clinicians every day? Yes – if done right, says CMIO Craig Joseph.
We know that the documentation experience is far from perfect, but when users find them to be “poorly designed, unnecessary, or just plain stupid,” it’s time to make some changes, says CMIO Craig Joseph.
One way to ensure usability issues are never resolved? By arguing, says interim CMIO Craig Joseph. Instead, IT analysts and physician informaticists should respond with data, evidence, and experience.
Forget customization. The more closely healthcare organizations align with the vendor’s suggested configuration for common workflows, the better off they’ll be for the future, says Craig Joseph, MD.
