Unlike in years past, the topic that seemed to resonate most with CIOs and other healthcare IT leaders didn’t involve technology or budgets, but rather, those who use it to provide care, says Kate Gamble.
The lines between IT, clinical, and operations have blurred, and if leaders don’t take the time to understand the needs and challenges of other departments, and work together to solve them, “we’ll become irrelevant,” says Ed Marx.
If a CIO or other leader is faced with an unplanned absence, the last thing you or your team wants to think about is who’s in charge of what, says Ed Marx, who talks about the “matrix” that helped provide guidance at Cleveland Clinic during his recent illness.
For Ed Marx, who recently wrapped up his cancer treatments, being a patient only further advanced his “drive to be part of digital transformation and bring hope,” he writes in the final installment of this blog series.
One of the most powerful qualities a leader can have is empathy, says Cleveland Clinic CIO Ed Marx, who talks about how his cancer journey has increased his capacity to feel and understand.